Product Manager

About the role:

The Smart Trailers and Connected Equipment team builds leading solutions that serve customers across a broad set of industries. The Smart Trailer portfolio includes a range of hardware and software that enables trailer fleets to improve visibility, reduce costs, and optimize trailer operations. The Connected Equipment portfolio leverages the same hardware and delivers value across a diverse landscape, serving customers with unpowered, simple and complex equipment solutions. 

The Smart Trailers and Connected Equipment product team is the steward of our complete customer journey, ensuring acquisition, onboarding and engagement experiences, across all surfaces (web, mobile, API), are best-in-class. This team:

• Interacts regularly with customers to receive/provide feedback loops on critical feature development and enhancements.
• Leverages competitive intelligence to strategically grow the Samsara moat.
• Shepherds investments from concept through release management, including all GTM motions along the way.
• Continuously balances a complex set of priorities, serving existing customers with requested enhancements and building new functionality across multiple product areas.

As a Product Manager, you will play a critical role in this team by partnering with engineering, design, product, GTM and field leaders at Samsara to drive this portfolio forward.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Interface with customers to ensure that we reach the outcomes required for their ultimate success. Define product requirements for user-facing capabilities, and serve as the ‘voice of the customer’ in trade-off discussions and decision-making forums.
• Partner with Design, Engineering and Marketing to scope, develop and launch new software features and customer experiences.
• Develop a technical understanding of the Samsara portfolio and work with engineers and stakeholders to identify and invest in meaningful improvements.
• Drill into data to understand existing customer patterns, define investment success metrics anchored against platform telemetry points, and measure results to ensure goals are achieved.
• Contribute to the practice of product management at Samsara to help drive hyper-growth at scale.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 3+ years in a product management role with experience owning at least one solution space, spanning customer engagement, concept validation, development and launch.
• Strong understanding on how to deliver customer value, globally, and at-scale. 
• Experience working in a customer-focused environment. Demonstrated ability to establish trust and credibility with customers, with a knack for gleaning customer insights from quantitative and qualitative data.
• Experience building credibility with UX designers and engineers, with an ability to understand technical systems.
• A proven track-record of delivering outstanding results, managing significant complexity and bold timelines. You have a bias-to-action and are not afraid to get your hands dirty.
• Solid organizational skills, attention to detail, and excellent communication skills. Must be comfortable presenting to customers, executives, and internal audiences, adjusting your communication style based on your audience.

An ideal candidate also has:

• Experience building products and solutions that span hardware and cloud software.
• Advanced degree in a technical discipline (computer science, engineering, etc.) and/or in Business / Marketing.