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Product Manager - SaaS

Full-timeProduct Manager$149,000-$199,500*
Auckland, New Zealand
Health insurance
Parental leave
Learning and development budget
Visa sponsorship
This job offer is closed.
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

You will be part of the Platform-as-a-Service team creating a platform to provide data services to Xero product teams in a highly automated fashion. By providing customer-centric applications our Platform-as-a-Service teams contribute to our ever growing environment by working towards the same objectives, using modern delivery principles and practices.
You will be responsible for actively contributing to and executing Platform-as-a-Service’s product vision, strategy and roadmap. You will work alongside a talented, collaborative and supportive engineering pod maintaining the standard for engineering excellence at Xero. Your skilful product leadership and management of the pod’s backlog enables the pod to deliver compelling products and services that solve real problems for our customers.

Success looks like:

  • You have a clear understanding of Xero’s strategic priorities and how your products and services align to it. You have articulated a compelling product vision that the pod pursues with missionary zeal. They know what’s important, how they are contributing, and why what they’re doing matters. 
  • Product and engineering are considered side-by-side: They are all involved in product discovery. Your skill in modern product discovery practices enables the pod to understand and use many experimental techniques.
  • You and the pod actively seek out metrics to validate a hypothesis and measure results. You enable the pod to instrument their work so they immediately understand how their products are being used and ultimately whether customer and business value is being created. 
  • You have brought your customers and pod closer together: The pod obsesses over customers.  They engage directly with them and get product ideas from observing customer struggles, and analysing customer data. 
  • You have built healthy relationships with your stakeholders. Key stakeholders are involved in product discovery activities; and all stakeholders are updated appropriately on product releases and roadmaps.
  • The boundaries of your products (what the pod owns, what they don’t, and even the grey areas) are articulated and understood inside and outside of the pod.
  • You and the pod have built a compelling portfolio of products and services that your customers value.

Skills & Experience:

  • Proven experience championing strategic priorities and helping others relate to and align with it. 
  • Proven Product Leadership experience — with a toolbox of modern product discovery practices to draw upon.
  • Proven experience using a range of metrics to monitor the success and health of products and services. Proven experience of making evidence-based decisions.
  • A solid track record of addressing customer needs with experience connecting teams closer with customers (and not just being a proxy for them).
  • Excellent stakeholder management skills. Proven experience building meaningful, collaborative relationships across all levels of the business. 
  • Proven experience advocating for and evangelising a product or service with customers and stakeholders.
  • Proven experience leading a team through influencing and persuasion, without formal authority; and communicating meaningful direction.
  • Proven ability to create clarity for a team — with an organised work style that is structured, rigorous and consistent.  
  • Proven experience working with innovative software development projects at scale.

What you'll bring with you:

  • Communicating the vision & strategy. Keeps Xero’s vision and strategy at the forefront of decision-making and actions. Communicates and helps others understand the importance of the vision and strategy. 
  • Great communication skills. Speaks and writes clearly and articulately without being overly verbose or talkative, and relying on jargon. 
  • Your growth mindset. Understands that competency is not fixed but is enhanced through dedication and hard work. Demonstrates a love of learning and resilience to adversity that is essential for great accomplishment.
  • High EQ. Is self-aware, self-regulated, motivated and empathetic with great interpersonal skills.
  • Product management. Knowledgeable in product management. Has a toolkit of modern product discovery practices to draw upon.
Why you should join us:
Xero is continuing to grow and so are the opportunities to join us!
- You can choose to perform this role: In one of our #beautiful offices OR Flexibly, through a hybrid of in office and remote working styles
OR Permanently remote from anywhere in NZ.
- Life Insurance (life cover, trauma cover, income Protection)
- Health Insurance (Southern Cross Wellbeing 2)
- 8 Xtra days of annual leave (on top of your 4 weeks of annual leave)
- Employee Share Plan - own a part of Xero!
- Parental leave for primary (parental leave payments equivalent to 26 weeks) and secondary caregivers (up to six weeks of paid partner’s leave)
- Enhanced leave - 10 days of wellbeing leave from day 1 (sick, injured, need a day for your personal wellbeing or involves taking care of your family)
- A work environment that encourages continuous improvement and career development

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully.  At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too. 

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Manager - SaaS position?
    The suggested salary for this position is $149,000-$199,500*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Accounting, Billing
1K-5K employees

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