Product Manager, Risk Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Stripe Risk team enables trusted and frictionless access to the internet economy 

Growing the GDP of the internet is at the heart of Stripe’s mission, and doing so requires effectively and efficiently protecting the businesses that trust Stripe at scale. Although risk management typically implies a tradeoff between the user experience and risk mitigation, the Stripe Risk team refutes that paradigm. Instead, we create products, programs and policies that simultaneously improve the user experience and grow the product, while systematically mitigating risks for Stripe’s business and partners.

You will be focused on providing a delightful experience for our merchants and minimizing friction, while ensuring the safety of our users in the financial ecosystem across Stripe’s diverse user base and ever growing product portfolio.  You will be responsible for scaling how we provide great user experiences by building common components and infrastructure that Stripe teams can leverage.

What you’ll do

Risk is to Stripe, what Logistics is to Amazon. To support faster onboarding, faster payouts, expanded access to funds, launch new payment methods and new ship products that monetize risk capabilities, we need Stripe’s Risk systems to be best in class. 

Responsibilities

• Define a multi-year roadmap and goals related to user experience, constantly pushing to improve reduce user friction while reducing the risk of losses to Stripe
• Work with partner teams to design scalable detection systems that combine machine learning and human in the loop strategies, including a risk tools platform that empowers Product and Operations teams
• Collaboratively partner with other Stripe teams early in the product development lifecycle and jointly shape product plans that lead with delightful risk experiences
• Work with Stripe users to educate them about and help prevent potential risks to their business
• Rigorously measure outcomes that drive bottom line impact to Stripe’s business
• Collaborate closely with engineering, design, data science, and operations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of product management experience
• Technical skills e.g., ability to gain an in-depth understanding of software systems, build a robust integration with the Stripe API, make meaningful contributions to high-stakes discussions on data modeling or software architecture, etc.
• Strongly preferred: Have significant experience with compliance or risk related products, experience partnering with external stakeholders

Preferred qualifications

• An obsession with product quality and an eye for design, specifically an intuition for good user flows and user experiences
• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
• The ability to communicate well to the broader organization; setting a compelling vision and with a talent for precise articulations of customer problems
• A desire to work closely with users, gather feedback, and understand their problems