Product Manager, Rider Segments

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product.Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry.

The Rider team is responsible for the Lyft consumer app that you know and love (we hope!), and spans the entire consumer journey across the request and purchase flows, search, pickups and drop offs, the post-match experience, and the in-trip experience. Within this team, we’re hiring a PM lead to own our vertical product investments into new rider segments. This PM’s roadmap will support the growth of strategic rider populations by building new experiences that address unmet needs. The right PM for this role will operate with enormous amounts of user empathy, be deeply analytical, and effectively partner across Lyft to deliver new experiences and products that delight our users and represent our brand values.

Responsibilities:

• Understand Lyft's strategic and competitive position. Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and usability studies
• Understand Lyft’s strategic and competitive position in order to set an ambitious product vision that motivates and inspires your team, peers and leadership
• Deliver on this vision by setting your team's goals, success metrics and roadmap and collaborating extremely effectively across the company
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it
• Deeply understand the needs and motivations of your customers across different rider segments and use cases
• Completely own your team’s products – existing or new – from ideation, through development, launch, growth, and maintenance
• Clearly communicate roadmaps, priorities, experiments, and decisions across a wide spectrum of audiences from partner teams to executive levels

Experience:

• 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products 
• Natural leadership and ability to make things happen. You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
• Excellent judgment and thoughtfulness about the dynamics of the product ecosystem
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
• Ability to conceptualize, prioritize and lead multiple projects for stakeholders
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Access to a Health Care Savings Account
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service 
• 4 Floating Holidays each calendar year prorated based off of date of hire
• 10 paid sick days per year regardless of province
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.