Product Manager, Rider Payments

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry.

We’re looking for a product manager to lead Rider Payments at Lyft.  At Lyft, if there’s anything related to money, it comes to the Payments team. We are building industry’s leading pay platform, which powers Lyft’s growing set of transportation modes including rideshare, bikes & scooters and fleet. This PM will drive the product vision and strategy to improve rider payments at Lyft for all modes of transportation. This includes managing all existing payment methods at Lyft, defining how we could improve payments experience, and processing payments more cost efficiently at Lyft. This individual is experienced and passionate about building platforms that enable critical use cases and business growth, and can effectively partner with engineers, scientists, analysts and operations.

Responsibilities:

• Improve customer experience on existing payments methods at Lyft including cards, Paypal, Venmo, Apple Pay and Google Pay.
• Improve access to Lyft’s transportation network for cash preferred users by leveraging offline payments like retail cash load and gift cards.
• Develop new use cases and expand capabilities for Lyft Cash. Our vision is to make it  preferred store of value for budgeting and promotional use cases.  
• Ideate and lead the long term vision for delivering new payment capabilities that could help improve bookings or reduce payment processing costs. 
• Translate customer and internal-user needs into clear, well-defined functional and technical requirements. Execute on the roadmap with proper OKRs and project tracking.
• Communicate roadmaps, priorities and decisions across a wide spectrum of audiences from partner teams to executive levels. Ensure that key leadership & stakeholders are aligned on proper priorities, opportunities and progress on key initiatives.
• Collaborate closely with Engineering, Data Science  and Design teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.
• Identify partnership opportunities across the company and expand the usage of platform services across the company.
• Work with engineering on headcount to ensure successful resourcing for projects.
• Communicate clearly roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels. Ensure that key leadership & stakeholders are aligned on proper priorities, opportunities and progress on key initiatives.

Experience:

• Minimum of 5 years of relevant experience (building technical platforms preferred). 
• An academic background in Computer Science or related engineering discipline.
• Enjoys working on deeply technical products, closely collaborating with a passionate engineering team.
• Experience (or deep interest) in working in the payments space.  
• Past experience building and scaling platform products that drive scale across multiple teams. 
• History of effectively working with multiple teams to build new capability and implement projects.
• Confident in decision-making, providing concise, clear, direct communication.
• Excellent written and communication skills especially to senior executives.
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you.

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

For candidates living in Colorado the expected base pay range is $130,240-$159,280 depending on a variety of non-discriminatory factors, including qualifications, experience and geographic location.

This role is work-from-anywhere, excluding the following states and U.S. territory:  Kansas, Mississippi, Oklahoma, West Virginia, Puerto Rico

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof that they are fully vaccinated and up to date against COVID-19. Fully vaccinated and up to date means an employee has: 1) received all recommended doses in a primary series of COVID-19 vaccine; and 2) either has received a booster dose or is not yet eligible to receive a booster dose but will do so when eligible. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.