Product Manager, Insights

Available Locations: Bengaluru

About The Role 

Cloudflare runs one of the largest networks in the world, and the telemetry we gather from that network is broad in variety and deep in cardinality. You’ll be responsible for architecting a platform which allows internal and external stakeholders surface comprehensive insights across users, applications, and networks. In this role, you’ll focus on shipping and orchestrating this data pipeline to enable AI-driven workflows which will enable our products to ingest, catalog, and transform streams of structured data into actionable network and security insights.

The Insights PM will be responsible for building a set of AI-enabled analytics, logging, and reporting systems which allow Cloudflare customers to quickly and intuitively answer questions about their Cloudflare One deployments. You will partner closely with many stakeholders across Cloudflare One to understand their product’s unique needs and create a consistent data-driven throughline. You will own creating Cloudflare One’s visibility story transforming this into a differentiator within the rapidly developing SASE landscape. You'll work with engineering and design providing clear requirements to create outcome-based dashboard experience that provides an authoritative perspective on the data that matters while also being extensible to any question a customer may have.  

As a member of a growing team of analytics and monitoring product managers your responsibilities include:

• Manage the roadmap. Drive the strategy and roadmap for surfacing security posture and network performance insights. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Enable product development. Lead new analytics, reports, and insights from ideation through launch, and continuing through ongoing maintenance and support. Perform in-depth data analysis to identify trends, relationships, and anomalies within vast security datasets.
• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Develop the platform vision for your area. Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Examples of desirable skills, knowledge and experience:

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the analytics and monitoring space and outstanding communication and collaboration skills. You are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.

• Proven track record of shipping developer-facing products from ideation to launch, 5+ years of professional experience working on technology products
• Domain expertise in the analytics, monitoring, or observability. You have been there, done that as either an architecture or product owner for analytics or very closely related technology space
• A strong passion for and a clear vision for how AI and Machine Learning can fundamentally transform security and networking solutions in the modern era
• Deep understanding of the SASE landscape, including current threats, regulatory requirements, and emerging technologies.
• Distributed systems experience that allows you to drive the scaling strategy for analytics as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers - whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.

Bonus Points if you also have: 

• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks
• Familiarity with Zero Trust principles and architectures.
• Active participation in industry conferences, publications, or open-source projects related to data science or artificial intelligence.
• An eye for design to translate users needs into intuitive designs