Product Manager, Restaurant Operations

Locations: Remote/New York/Washington, DC

OpenTable is a beloved consumer brand and one of the world’s most successful hyper-local marketplaces. We connect tens of thousands of restaurants with hundreds of millions of diners every year, facilitating billions of dollars in sales.

We are seeking a Product Manager to set the direction and roadmap as part of the Restaurant Operations team. The Restaurant Operations team empowers restaurant owners and operators with a powerful, easy-to-use operational product to run a streamlined service and deliver personalized hospitality. You’ll work closely with restaurants, cross-disciplinary team members, and executive partners to set the vision, build, and deliver intuitive and seamless solutions that power restaurants’ success.

About You

You’re high-energy and enthusiastic about working with teams and delivering great products. You’re experienced in launching successful business-facing products and iterating on them. You are motivated and focused on results, working across multiple teams to align on goals and drive impact. You bring experience in product discovery, and a data and customer-centric approach that will push our product direction forward. You optimally manage trade-offs between technical debt and new features. You're eager to learn from failures - not just from successes.

You’re fun and motivated to work on a fast-paced team and share a passion for building great products that customers love!

Responsibilities

• Drive the vision and roadmap through deep understanding of our customer and business objectives
• Lead the identification of user problems, technical development, and launch of innovative products
• Align and communicate with cross-company stakeholders and executives on critical initiatives
• Iterate app and web experiences to increase engagement and satisfaction, partnering with engineers and product designers
• Slice and dice data and contextualize it towards rapid growth
• Maintain and prioritize the product backlog
• Partner with UX and Engineering partners on discovery and development tracks
• Constantly assess customer needs, technology trends, and major competitors

Qualifications

• 3+ years in a product management role and work experience
• Exceptional collaboration skills; ability to gain the respect of your product, design, engineering, and product marketing counterparts
• Experience negotiating with executive and cross-company stakeholders
• Delivered clear and concise communications across all levels
• Data-centricity; a deep curiosity of metrics, the ability to identify the right metrics and track and report back on impact
• Creativity; you will have lots of fresh ideas and be dedicated to testing them and seeing results
• Experience shipping and managing full stack products and solutions
• Experience with agile processes and lean methodology
• Understanding of user experience design principles

Ideal candidates have:

• Worked on a successful hyper local or global marketplace
• Collaborated with sales teams, partnered with customers and translated feedback
• Recorded product videos or demoed their work to large audiences
• Any restaurant or hospitality experience or excitement for food is a plus

Benefits

• Generous paid vacation
• Day off on your birthday
• Company matched retirement plans
• Health, dental, and vision insurance plans
• Flexible Spending Accounts
• Headspace Subscription
• Flexible hours
• Universal Paid Parental leave

OpenTable

OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximize revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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