What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - remote position?

The suggested salary for this position is $149,000-$200,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager - remote job at Xero

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Our Purpose

At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.

How you’ll make an impact

As a Product Manager you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics. You will be comfortable working autonomously where appropriate, with the support of your product leadership team.

What you'll do

Actively network across Xero to understand how products fit into Xero's strategy, objectives and future
Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required.
Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning
Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members
Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders
Participate in developing a strategy for the product line, including securing funding, resourcing
Taking an active role in the annual and quarterly OKR process, with support from product leadership
Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap
Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required
Develop an effective release strategy, with the support from relevant team members
Work collaboratively with the product function to ensure an effective launch
Monitor the overall commercial & customer results of the product line, working with other product team members to support as required
Monitor and analyse the ongoing performance of a product
Determine where improvements to the existing product can be made or scheduled
Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision
Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Success looks like

Your work is contributing to team OKRs
You are responsible for the establishment of OKRs for your product
You understand our customers and their problems
Your roadmap is being executed according to plan and you are focused on the most important initiatives
All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
You demonstrate and amplify Xero’s Values

What you'll bring with you

Experience with agile processes in a software development environment
Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes
Experience defining product roadmaps and long term planning
Ability to influence outcomes in a variety of contexts
Experience with accounting software desired but not a must
Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero
Demonstrated experience in managing and leading a cross-functional team to deliver customer / business outcomes

Xero is an equal opportunity employer. Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives.

Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)

Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions

Employees enjoy 21 days of paid time off per year

Employees have 10 days of wellbeing leave to care for their minds, bodies, and families

US employees enjoy 11 paid holidays per year

Xero offers an industry-leading 26 weeks of parental leave up to 100% pay

Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance

Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development.

Want to read more about inclusivity at Xero? Learn a little more about it here.

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.

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Product Manager - remote

What you'll do

Success looks like

What you'll bring with you

Questions & answers for this position

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