Product Manager - Real User Monitoring

About Datadog:

We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

The Team:

Datadog Real User Monitoring (RUM) empowers enterprises to unlock their business growth by focusing their engineering efforts where they matter most for their business. It offers data and insights into how their customers use browser and mobile applications and into experience issues that need fixing like slowness and errors (reduce MTTD). Customers can then fix these issues sooner after they occur using RUM and its integration with the rest of the APM suite (Synthetics, Distributed Tracing). Using those insights, RUM customers can improve their applications to better attract and retain their own customers.

The Opportunity:

Together with your engineering team, you will define the future of this fast-growing business. Specifically, as a Product Manager in the RUM team, your work will help make RUM a best-in-class troubleshooting product for more platforms and technologies. Your role will be to ensure that the product is configurable, yet easy to adopt at scale, and deeply integrated with other Datadog products. Your decisions will have a deep impact on both the product and the day-to-day job of our customers.

You Will:

• Learn about the monitoring of web and mobile applications, allowing you to know in details what it means for an application to be fast and reliable.
• Identify customers' needs and business opportunities through quantitative data analysis and qualitative customer interviews.
• Translate needs and opportunities into business cases, features, product requirements and roadmaps.
• Define and lead the vision and strategy to drive business through new initiatives, with the Real User Monitoring team and sister teams in Datadog.
• Work closely with our world-class, distributed and inclusive engineering team to deliver capabilities that unlock customer value.
• Collaborate with marketing, customer success and technical writing teams to deliver new features and services that are easy to use and understand.
• Communicate feature releases to internal and external users.

You Are:

• You have a proven track record as a product manager, ideally at a SaaS company.
• You enjoy talking to highly technical customers.
• You get things done and are motivated by the impact your actions have around you.
• You have a Bachelor's Degree in Computer Science or Engineering or equivalent experience.

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