Product Manager- Post Transaction Experience

Overview

OLX is looking for a customer-obsessed & entrepreneurial product manager to join the Checkout and Post Transaction Experience Team within the Buyer experience group in the OLX Autos business unit, based out of our offices in Gurgaon.

The Buyer Experience group plays a very critical role in the success of buyers in achieving their primary goal of buying a car that best meets their needs. The group helps millions of used car buyers, across emerging global markets on the OLX platform, in 

• Discover the right cars on the platform by
• enabling search
• creating relevant listings 
• enabling filters & sorting
• providing personalised recommendations
• Understanding the value a car offers by 
• presenting all the details in an easy and engaging view
• providing a transparent assessment of its history & condition 
• providing a fair valuation using ML models
• providing comparison and real-world performance and adoption insights
• Finalising the car by 
• resolving their queries using AI based assistive chat
• facilitating meaningful conversations 
• assisting in digital / physical meetings 
• providing home / store test drives 
• proceeding to purchase with trust and peace of mind while providing a highly localised experience across all OLX Autos’ markets.

The Buyer Experience group also plays a crucial role in helping sellers seamlessly sell cars by engaging in meaningful conversations with serious / strong intent buyers, using AI / ML to help them respond to buyer queries quickly and efficiently and helping them efficiently manage meetings / test drives 

The checkout and post transaction experience team within the Buyer experience group help buyers with

• ability to pay a token amount & reserve a car
• schedule a home delivery or store pick up
• full fledged checkout with cross-sell and exchange (VAS, finance)
• manage the post transaction experience 
• manage documentation
• pay at home or digitally
• view and manage orders

What will you do?

A product management role in OLX Autos is a challenging and enticing role where, as part of a global product organisation catering to needs of car buyers and sellers, you get to shape and build an immersive, multilingual, multi geography and omnichannel experience across multiple emerging markets.

As a product manager for the Checkout and Post-Transaction Team, you will be responsible for shaping and crafting an actionable product strategy to identify, prioritize and solve key problems that the buyers face while completing the car purchase process. You will help buyers with checkout, documentation management, home delivery of car, providing easy payment options at home, providing post-transaction support etc. 

On a day to day basis, you will be expected to

• Actively listen and connect with customers (current and potential) and their needs.
• Pull and analyze data from different self-serve internal sources, key industry benchmarks, and emerging trends to deliver high quality and actionable customer centric product / feature proposals and user stories.
• Develop detailed product specifications in collaboration with business, design, and development teams.
• Own and drive well prioritised product and feature roadmap that balances metric movers, customer delights and customer asks.
• Drive delivery and discovery efforts with an urge to learn fast and creating real impact
• Define and own success metrics to improve customer efficiency and effectiveness
• Obsess over problem solving, UX details and user centric design (mental models, storyboards, personas, contextual research, prototyping).

Who we’re looking for:

• Education: Bachelor’s degree from tier 1 institution. Preferred MBA from tier 1 institution - not mandatory
• Work experience: Minimum 3 years of Product Management experience in a consumer Internet or e-commerce company. 
• You are obsessed about users - you place yourself in the position of your users to make something amazing for them. You have driven user research and usability studies in the past
• You like to solve problems, dig into data and find creative solutions
• You are passionate about mobile apps, always on the lookout for that new application that makes your life easier
• Bonus: Experience in post-transaction charter with an ecommerce organisation.
• Bonus: Experience in creating omnichannel product experience 
• Bonus: Hands-on prior experience in building consumer facing products from scratch and scaling the product to millions of users

What we’ll give you: 

• An opportunity to shape a largely unorganised industry and help millions of car buyers and sellers transact with trust and efficiency.
• Passionate colleagues who will share the dream and drive to deliver the most trusted, convenient and innovative car buying and selling experiences.
• Set up and support to quickly experiment & test ideas that bring impact in every stage of product development & discovery.

• Opportunities to speed up your learning and development across your role relevant areas
• Competitive salary and significant benefits
• Paid lunches, snacks and beverages throughout the day (when we are back in office post Covid).
• International career and growth opportunities

About OLX Group:

• OLX is the world’s leading classifieds platform in high-growth markets. It’s available in over 35 countries and in over 50 languages. The platform makes it so easy to connect people to buy, sell or exchange used goods and services.
• OLX is part of the OLX Group, a global product and tech company, operating in more than 40 countries under 17 market-leading brands such as Avito, dubizzle, letgo, OLX, Property24, AutoTrader and more.
• We’re a team of 5,000+ ambitious, curious people building online marketplaces that are used by over 350 million people every month to buy and sell almost anything, promoting prosperity within local communities.
• We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100-year-old company.
• We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change. 
• OLX Group belongs to Naspers, a global internet and entertainment company and one of the largest technology investors in the world.

OLX Group is an equal opportunity employer, a global consumer internet group and one of the largest technology investors in the world. At least, a fifth of the world’s population improve their daily lives by using the products and services from companies that Naspers operates and invests in.

If you are as excited as us about this position and our company, we hope you join us! If you’d like to learn more about the OLX Group, please look at other parts of our website. And remember, we are an equal opportunities employer.