Product Manager, Pickups + Dropoffs

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our New York office.

The Rider App team is responsible for the Lyft consumer app you know and love. This team spans the entire consumer journey across the request and purchase flows, search, pickups and dropoffs, the post-match experience, and the in-trip experience. Within this team, we’re hiring a PM lead to own the Lyft pickup and dropoff. Meeting your driver to start your ride, what we call the rendezvous, is one of the most challenging aspects of any Lyft trip. The problem spans the entire rider experience, from setting a pickup spot, to finding and walking to the spot, to texting or calling your driver, to walking after dropoff, as well as the driver experience to match. Plus, the solutions you build need to work everywhere, from the simplest suburban home to JFK Airport, and all modes of transportation (rideshare, AVs, etc.). The right PM for this role will be comfortable working with data and algorithms and combining them with user experience, has high user empathy for riders and drivers, and can partner equally well with ML engineers and designers.

Responsibilities:

• Understand Lyft's strategic and competitive position. Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and usability studies
• Set an incredibly ambitious vision that motivates and inspires your team, peers and leadership and scales equally well across places and situations of all types
• Deliver on this vision by setting your team's goals, success metrics and roadmap and collaborating extremely effectively across the company
• Completely own your team's products, existing or new, from ideation, through development, to experiment, launch, growth and maintenance, caring deeply about our users
• Lead and align cross functional partners and teams: engineers, designers, analysts, marketers, business partners and operations to drive a shared vision
• Communicate clearly roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels

Experience:

• 5+ years of experience in product management, product design or equivalent consultant experience with significant time spent leading consumer mobile apps and ideally some experience working on data + algorithmic products
• An academic background in Computer Science or related engineering discipline is ideal but not required
• Passion for Lyft and what we are trying to achieve in sustainable urban transportation
• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way. Be able to define and analyze metrics that inform the success of products
• Excellent judgment and thoughtfulness about the dynamics of a product ecosystem
• Strong communication skills and intuition for communication strategy at every level -- within teams, within the company, to users, to press, and other audiences
• Experience leading post-launch optimizations including developing testing strategies
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.