Product Manager, Personalized Onboarding - Customer Profile

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

As Product Manager on the strategic initiative focused on Personalized Onboarding and Portfolio Engagement, you will be responsible for defining the direction of the Get To Know Me squad. In this role, you will balance tactical optimizations to our Onboarding experience alongside a strategic approach to collecting Customer Data to enable personalization. Responsibilities of this role include documenting requirements and driving velocity through clarity; creating short and long term roadmaps; ensuring stakeholder alignment; and consistently assessing business impact. You will provide thought leadership and direction that drives towards our company goals and product strategy, doing so in collaboration with Engineering, Design, User Research, Product Analytics, and Marketing. 

What you'll do here: 

• You will maintain and manage delivery against the squad roadmap, including working cross-functionally to drive requirements 
• You will communicate clearly defined and achievable product goals to Design and Engineering,  negotiating trade-offs and adjusting scope as needed to hit major milestones
• You will lead product team through planning activities to identify scope for sprints; identify opportunities to validate product direction through MVPs
• You will collaborate with Product Marketing and Support to define release marketing reach, effort and support impact
• You will build, edit and manage product backlog, understanding the contributive value of each feature, the level of effort, risk and opportunity costs

We'd love to hear from you if:

• You have experience delivering consumer based online or software as a service (SaaS) experiences in a SCRUM / Agile environment; specific experience in delivering value-driving recommendations and insights within the context of a SaaS product preferred

• You have the ability to communicate complex and detailed information in an organized and consumable format 
• You have the ability to build relationships, be persuasive and influential within and across immediate working groups
• You are highly skilled at socializing business opportunity at all levels of the organization through both compelling storytelling and written presentation
• You have an understanding of how to read data to analyze the performance of digital features
• You are capable of and comfortable with working closely with Senior and C-level executives to develop product strategy
• You have a strong familiarity with web technologies (coding experience not required)
• You have bachelor’s Degree or relevant work experience 

Addition Qualifications Preferred:

• Working understanding of data architecture, especially in SaaS applications
• Ability to develop and execute a successful product roadmap
• Experience with Agile development and methodologies
• Expertise leading cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings
• Strong project management skills, including the ability to think and lead complex projects simultaneously
• Successful history of delivering customer-driven products designed to create a great customer experience
• Ability to work across multiple teams and manage planning and dependencies
• SQL knowledge a plus 

  How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

  • Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
  • Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
  • Expecting the best: You hold yourself and others accountable to meet commitments
  • Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
  • Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
  • Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
  • Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
  • Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

  Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

  Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social.

  Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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