Product Manager, Payments

About the Team

The payments team is on the mission to grow and empower local economies by creating frictionless, flexible, and rewarding money experiences while enabling our business to scale efficiently in a compliant manner

Organization initiative areas:

• Payments Platform: The payments platform team is responsible for creating frictionless, flexible, and fast payment experiences for all our audiences (consumers, merchants, and dashers), while enabling our business to scale efficiently to new verticals and markets globally.  Build best-in-class payment experiences with no interruptions and optimized for performance. 
• Consumer Financials: The consumer Financials team is responsible for making every eatable and shoppable moment at DoorDash more affordable through unmatched rewards and benefits to our most loyal customers including DashPass customers, both on and off DoorDash. Build next-generation programs (such as Gift Cards, the recently announced DoorDash Credit Card which offers uniquely delightful and exclusive rewards and benefits, and much more) by launching innovations around discovery, purchase experience, rewards, and loyalty/retention for our B2C and B2B channels. 
• Dasher Financials: The Dasher Financials team is responsible for creating financial products and solutions that support Dashers in achieving their life goals for their day-to-day and long-term financial needs.

About the Role

You'll work among engineers and operators in a fast-growing environment. The role requires a mix of great technical depth, principled thinking, and well-honed product judgment. Given the three-sided nature of our business, you will not have the luxury of having tunnel vision for any one area; rather, you will need to think holistically and understand the business deeply to set the right long-term strategy for the company.

This role requires a skillful balance of well-placed technology & platform thinking, a sharp consumer-first eye, and strong cross-functional collaboration across all business verticals in our marketplace. 

We are looking for a product leader who thrives on crafting a world-class user experience, driving business impact, and scaling 0-to-1 opportunities. 

You're excited about this opportunity because you will…

• Lead a cross-functional team of engineering, design, operations, analytics, marketing, user research, and content strategy.
• Drive product definition, strategy, and long-term vision for a key growth opportunity for DoorDash
• Develop and execute a product roadmap through close collaboration with senior leadership, Operations, Business Intelligence, Finance, and Engineering teams.
• Collaborate with a stellar team of researchers and data scientists to run UXR, usability studies, data-driven experiments, and platform improvements to inform product direction.
• Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions.
• Partner with Product Managers across the company to guide and develop payment capabilities for new products. Establish business cases and projected return on investment to identify and prioritize opportunities.

We're excited about you because…

• You have 5+ years of product management, technical product management, or product platform experience in the tech industry
• You have 3 or more years of experience in payments, e-commerce, retail, digital media, or financial services industries
• You have experience defining strategic vision and tactical execution to build large scale payments platforms
• You have experience shipping platform and audience facing products at scale: you've launched and scaled delightful products that impact the lives of millions or billions of consumers.
• You have a natural ability to make stuff happen around you through influence. You handle chaos, ambiguity, and complexity, in a detailed, organized way. You enjoy collaborating cross-organizationally
• You can articulate a clear product vision to cross-functional partners and our leadership team, and can clearly communicate in plain English complex relevant products
• Hands-on design or engineering experience is a plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.