Product Manager, Payment Onboarding

Square's Payment Platform is an open, global financial services platform for developers who serve our sellers. It provides the necessary components to manage identity, process payments across multiple channels, hold and transfer funds, and provide accounting, reconciliation, and reporting in a secure and compliant way.

We are looking for a Product Manager to join our Trusted Identity group. We're responsible for ensuring that we know who our sellers are, and that we are able to keep up to date with them as their businesses change and grow. Customers rely on our team to keep track of the sensitive details of their business, to manage who can make changes, and to make it painless to stay within the bounds of the law regardless of how their business evolves. 

The Payment Onboarding team owns the front door to accepting payments with Square and builds the Know Your Customer (KYC) and activation flows for Square’s business expansion plans, while optimizing existing flows to ensure Sellers have a seamless onboarding experience. In 2021, this team launched onboarding flows across multiple jurisdictions and types of businesses.

As the product manager for Payment Onboarding, you will lead the direction of your product by setting vision/strategy and partnering with the engineering managers of your sprint teams to drive execution. In this role you will champion the voice of our sellers and developers to deliver a reliable, scalable, and delightful onboarding experience for Sellers.

You Will:

• Run your product like a business: manage the entire product life cycle from ideation, to planning and execution
• Focus the team on the most impactful projects by understanding the jobs to be done, synthesizing those needs into your product roadmap, and defining key metrics
• Manage expectations by communicating progress to stakeholders and partners
• Align for large cross-team projects by driving your team's annual planning process.
• Ensure the health of your product by balancing new features with maintenance and technical debt.

• 5+ years of product management experience or equivalent
• Passion for our purpose of economic empowerment and innovation on behalf ofour sellers and developers
• An analytical and metrics driven work style that leverages data to make informed decisions
• Great interpersonal and communication skills that shine when you’re talking with a customer or engaging a cross-functional audience
• Natural curiosity, obsession with the details, desire to build the right thing

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.