Product Manager, Patient Engagement Contractor
Remote work optionsDiversity, Equity, and Inclusion
Our Mission
At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics—SleepioRx for insomnia and DaylightRx for anxiety—guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.
In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care.
Our Vision
Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.
Big Health is a remote-first company, and this role can be based anywhere in the US.
Join Us
We're looking for a Product Manager, Patient Engagement contractor to own and drive key workstreams across our digital therapeutics portfolio. Reporting to the Director Patient Products & Growth, you'll take on projects to improve engagement — working across engineering, design, clinical, and data teams to ship products that improve patient satisfaction and outcomes.
This role is ideal for someone with 3–5 years of product experience who thrives in execution, is analytically rigorous, and wants to work at the intersection of technology and evidence-based mental health care. You'll work extensively with tools like PostHog, Iterable, and Contentful, and you'll be expected to develop domain fluency in digital therapeutics, CBT clinical frameworks, and the regulatory landscape for FDA-cleared software.
Key Responsibilities
- Conduct user research — interviews, usability testing, survey analysis, and support channel review — to understand where and why patients disengage from treatment.
- Analyze product usage data and engagement metrics to identify drop-off points, retention patterns, and opportunities for intervention across the patient journey.
- Design and run experiments to test engagement hypotheses: define success metrics, monitor results, analyze outcomes, and present actionable recommendations to product leadership.
- Design UX flows and interaction patterns that address identified engagement gaps — collaborating with design and clinical teams to ensure solutions are both intuitive and therapeutically effective.
- Own configuration and optimization of engagement journeys in Iterable — including push notifications, SMS, in-app messages, email, lifecycle messaging, re-engagement flows, and frequency capping.
- Design conversational AI and chatbot flows that support patient engagement, leveraging AI tools to prototype and iterate on conversational experiences.
- Author product requirements documents (PRDs) and feature specifications that translate engagement insights into clear, actionable engineering work.
- Triage incoming bugs and product issues: verify, assess severity, coordinate with engineering on root cause analysis, and manage resolution through to closure.
- Leverage AI tools (e.g., Claude, ChatGPT) to accelerate research synthesis, experiment analysis, spec drafting, and decision support.
- Partner with clinical and data teams to ensure engagement changes align with therapeutic design principles, clinical evidence standards, and regulatory requirements.
Required Qualifications
- 3–5 years of product management experience in health tech, telehealth, SaMD, or consumer wellness — with a focus on mobile app experiences
- Experience working on learning products, behavior change apps, or self-improvement platforms where sustained user engagement is the core product challenge
- Deep empathy for users and a strong UX sensibility — you have opinions about what makes a great product experience, you can critique flows and wireframes with specificity, and you push for designs that are simple and intuitive over feature-complete
- Demonstrated experience running experiments and making data-informed product decisions
- Hands-on proficiency with product analytics tools (PostHog, Amplitude, Mixpanel, or similar) and engagement platforms (Iterable, Braze, or similar)
- Ownership mentality — you take initiative, manage your own workstreams, and drive projects to completion with minimal direction
- Strong communication skills — you can author clear PRDs, synthesize research into concise recommendations, and keep stakeholders aligned
- Comfort with AI-assisted workflows and a demonstrated ability to evaluate and iterate on AI-generated output
- Experience with digital therapeutics, FDA SaMD, or regulated health software
- Familiarity with SQL or willingness to develop data querying skills
- Working knowledge of Jira and Figma
- Experience designing or configuring conversational AI or chatbot experiences
Required
Preferred
We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Big Health participates in E-Verify for all new hires in the United States.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Freelance contract
- What's the salary range for the Product Manager, Patient Engagement Contractor position?The suggested salary for this job is $70 - $80
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job