Product Manager - Partner Experience

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

CyberSource Corporation, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.
CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

As Product Manager you will have the responsibility to define and drive the product strategy and product roadmap of CyberSource next-generation boarding toolsetsfor developers and software partners.Through merchant boarding and management APIs we will deliver exceptional developer experiences for CyberSource’ s payment ecosystem of merchants, acquirers and technology partners, to not only accelerate the time to market for payment application development but to empower developers to imagine completely new ways to leverage payments through their applications. 

Responsibilities 

• Develop with product leadership team, the technology partner / Instant Boarding product roadmap in alignment with business strategy and goals 
• Collaborate and coordinate with the broader boarding teams to ensure consistency between technology partners and traditional financial institution partner requirements 
• Engage with technology partners and developer-facing internal organizations, including sales, account management, and customer integration, to understand the partner’s business and technical requirements and use cases 
• Enhance and improve application development experiences based on usability testing, conversion data, and client feedback 
• Evolve the current product portfolio in order to drive platform innovation and competitive differentiation to protect and grow revenue 

• Act as thought leader to influence and drive material growth in the adoption of Cybersource Instant Boarding and OAuth products across our Tech Partner and Acquiring Solutions portfolios. 
• Collaborate with product development engineering and program management organizations to ensure product requirements are translated into working software following the agile process, in a timely manner 
• Work with Business Operations and Merchant Support teams to develop best in class tools and reporting in support of day to day operations 
• Create User Stories and document product requirements; develop well-formed features specifications and acceptance criteria 
• Own and develop clear and concise product collateral in order to document the platform to inform and educate internal stakeholders and clients of its desired behavior e.g. Product Guides, Integration Guides, Release Notes 

• Quickly resolve customer impacting issues with development teams 

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.