Product Manager, Operations Technology - Dispatch Automation (Transit, Bikes, Scooters)

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. Lyft is also the country's leader in micromobility.  We own and/or operate bikeshare in New York (Citi Bike), Chicago (Divvy), San Francisco (Bay Wheels), Portland (Biketown), Boston (BlueBikes), DC (Capital Bikeshare), and Minneapolis (Nice Ride) while providing scooter service in those and other major cities across the country.  Our active fleet includes state-of-the-art electric bikes and scooters, services tens of millions of rides per year, and is rapidly growing.

As a product leader on our Operations Technology team, you’ll help develop the vision and lead execution of the dispatch platform that automates the operation our bike and scooter-share marketplaces profitably at scale. The team expands access to transportation by building the tools and algorithmic marketplace models that ensure our bikes and scooters are available where our riders need them, when they need them, while minimizing the cost to deliver service. The ideal candidate can navigate complex technical topics, strategic problem solving, and close collaboration across teams to deliver business impact. If you’re driven, collaborative, resourceful, and can communicate complex ideas with ease, then we’d like to talk to you.

Responsibilities:

• Understand Lyft's strategic and competitive position. Set your team's goals, success metrics and roadmap to align with Lyft's mission and drive maximum impact based on data analysis, market research and usability studies
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance
• Lead and align cross functional partners and teams: engineers, designers, analysts, marketers, business partners and operations to drive a shared vision
• Communicate clearly roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels

Experience:

• Natural ability to make things happen around you. You manage ambiguity, complexity and interdependencies in an organized and structured way. You are able to define and analyze metrics that inform the success of products
• Experience in the customer discovery and product requirement development process
• 4+ years of experience in product management, product development or equivalent consultant experience.
• Passion for Lyft and what we are trying to achieve in sustainable urban transportation
• Excellent judgment and thoughtfulness about the dynamics of a product ecosystem
• Ability to conceptualize, manage and prioritize multiple projects for stakeholders
• Detail orientated with superior organizational skills — balancing multiple projects, deadlines, and requests should be second nature to you
• Strong communication skills and intuition for communication strategy at every level — within teams, within the company, to users, to press, and other audiences

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.