Product Manager - Operations Platforms and Tools

About the opportunity

Our Ops Platforms & AI Enablement Product segment is the backbone of the company’s operations, in charge of powering Operations, fostering operational excellence and pioneering innovations. We don't just maintain systems, we build a resilient operations tooling ecosystem that enables and accelerates the delivery of company-wide initiatives.

We’re looking for a visionary Product Manager with a strong background in internal tools for Operations, to lead the development and continuous improvement of our Operations workflow management platform, primarily built on Salesforce Service Cloud.

You will be at the center of the action, shaping the tools and features that our Operations (Customer Service, Back-Office, FinCrime etc.)  teams use every day, powered with AI and Automations. Your work will directly empower our Product teams to launch new offerings faster, enhance efficiency and customer experience at scale.

If you are passionate about building robust platforms, collaborating across the entire business, and solving complex problems that have a huge impact leveraging cutting-edge innovation, this is the role for you.

In this role, you will:

• Own the vision & strategy: Define and drive the product strategy and roadmap for our operations tools with a particular focus on Service Cloud platform, directly aligning with our mission to build a resilient and enabling ecosystem.
• Work day-to-day with your cross-functional team: Support and inspire a dedicated team of Salesforce Administrators and Engineers, setting priorities, defining success, and championing their work.
• Drive transformative innovation: Go beyond features. Identify and deliver end-to-end foundational services and capabilities that unlock efficiency for our Operations teams and accelerate delivery of key initiatives across the company.
• Be the enabler: Act as a key partner for other Product teams. You'll ensure our platforms are ready for new product launches and provide the tooling and support they need to deliver value to customers, fast, autonomously.
• Champion a Product mindset: Focusing the team on user needs, feedback and platform performance, prioritizing iterations, measurable impacts and business value.
• Ensure platform excellence and resilience: Ensure our platforms are compliant, secure, and reliable, but also scalable and performant. You’ll monitor performance, identify opportunities, and drive a culture of continuous improvement.
• Master stakeholder collaboration: Engage with a wide range of stakeholders from Operations, Product, Engineering or Compliance to deeply understand their needs, manage expectations, share your roadmap and the value you're delivering.

What you’ll need to be successful:

Background:

• Proven Product experience: 3+ years of experience as a Product Manager, with a track record of shipping Ops platforms or complex internal tooling products.
• Platform expertise: Strong experience working with case management, CRM, or complex operational platforms. Direct, hands-on experience with Salesforce Service Cloud as a Product Manager or Consultant is a plus.
• Industry acumen: Experience in a FinTech, banking, or a fast-paced technology environment, with understanding of the operational and regulatory complexities 

Skills:

• Product craft: Deep knowledge of product management methodologies (Agile, Scrum, Kanban) and tools. You're an expert in the full lifecycle, from discovery and validation to delivery and iteration.
• Strategic & analytical mindset: You can easily switch between thinking about the long-term vision and the immediate details. You are data-informed and can break down complex problems into actionable steps.
• Influence & communication: Exceptional communication and collaboration skills. You are adept at working with diverse teams and stakeholders, building consensus, and influencing without authority.
• Customer & user empathy: A genuine desire to solve problems for both internal users (our Ops teams) and our end customers.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 

• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.

• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    

• Additional day of annual leave for each year of service.  

• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 

• A relocation package with visa support for those who need it. 

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [email protected].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.