Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Gorgias logo
Gorgias

Product Manager - Operational Excellence (f/m/d)

Full-timeProduct Manager$126,000-$172,700*
Wien, Austria
Paid time off
This job offer is closed.
Browse more Product Manager jobs

Who we are

Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in - commission-free stocks, cryptocurrencies or even precious metals - starting from as little as $1.

Our story started in 2014 with our founders, Eric Demuth, Paul Klanschek and Christian Trummer. Since then, we’ve grown to a powerful and diverse team of 600+ people who represent more than 50 nationalities. Headquartered in Vienna, we’re proud to be Austria’s first unicorn and one of the fastest-growing fintechs in Europe. Our innovative technology serves over 3 million users and operates across multiple hub locations. Our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. If you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission:

  • As Product Manager (Operational Excellence), you will be responsible for the continuous improvement and automation of Bitpanda’s E2E processes for its operational departments (Compliance, Operations, Customer Support and more). The Operational Excellence Manager is a key role in scaling Bitpanda. The Operational Excellence team operates cross-functionally within Bitpanda, with their own tech and design resources.
  • What you’ll do:
  • Understand stakeholder needs and gather product requirements through data analysis and stakeholder interactions
  • Identify and develop technical solutions to achieve operational excellence throughout the organisation while always having an E2E and product-driven perspective.
  • Act as SPOC and trusted advisor for operational efficiency and scalability for operational departments
  • Managing the cross-functional teams of Compliance, Operations, Customer Support, Developers, Designers and other departments

Who you are:

  • At least 3+ years of experience in product or process management, preferably in a banking/fintech environment
  • You have extensive experience conceptualising processes and transferring them to software applications/automations to bring them to life
  • Ability to work with deadlines and in a fast-paced environment
  • Strong passion for Bitpanda’s mission and high drive to actively shape the financial services and crypto industry
  • Ideally, first-hand experience with “Hyperautomation” (BPMS, RPA, ML)
  • Familiarity with Agile frameworks (SCRUM, LeSS) is advantageous
  • Excellent analytical, organisational and communication skills

What’s in it for you

  • Top-notch “tech pack” (a.k.a.: the latest and greatest hardware) that you need to help Bitpanda move the needle, right from day one. The best part? You can choose between PC or Mac. And yes, noise-cancelling headphones are included! 
  • An attractive individual stock option plan in a high growth company, and a competitive salary
  • Exclusive premiums when trading on Bitpanda
  • Occasional company-wide and team events  - both in-person and virtually!
  • Learning & development opportunities
  • A brand new, optimised-for-hybrid-working, HQ office located in Vienna’s fintech hub (in the second district) as well as local office location hotspots in Berlin, London, Madrid, Barcelona and Milan (to name just a few!)
  • Bitpanda sustainable merch to keep you swagged out and living the Bitpanda brand
  • A global Bitpanda team of fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people who are united (across cultures and time zones) by our unique way of working.

And, above all, the opportunity to learn & grow as part of Bitpanda’s incredible journey to become Europe’s #1 investment platform. 

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Manager - Operational Excellence (f/m/d) position?
    The suggested salary for this position is $126,000-$172,700*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Gorgias
Helpdesk designed for e-commerce stores. Provide multichannel customer service from a single app. Gain productivity with automated responses to common requests.
Website
Industry
Computer, Customer Service
Founded
2015
Size
251-1K employees

Similar jobs
Roblox logo
Senior Product Manager, Social Graph
RobloxProduct ManagerFull-time$157,000-$208,000*
3D Technology
Gaming
1K-5K employees
Retirement benefits
Paid time off
Stock options
On-site amenities
Collector logo
Senior Product Manager, Digital Imaging
CollectorProduct ManagerFull-time$157,000-$208,000*
251-1K employees
Retirement benefits
Paid time off
Home office stipend
Octopus Energy logo
Group Product Manager - Operations Management Solutions
Octopus EnergyProduct ManagerFull-time$131,000-$175,000*
1K-5K employees
Employee discount programs

Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Dashlane logo
Senior Product Manager, Technical
DashlaneProduct ManagerFull-time$160,000-$207,100*
Cloud Computing
Identity Management
251-1K employees
Home office stipend
51-250 employees
Health insurance
Retirement benefits
Paid time off
Stock options
Employee discount programs
Artificial Intelligence
Computer
51-250 employees
Health insurance
Paid time off
Stock options
Parental leave