Product Manager, OmniChannel Fulfillment

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together. 

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Square Inventory, Fulfillment and Merchandising (IFM) team, formed by the acquisition of Stitch Labs in July 2020, is on a mission to help sellers successfully expand their business into omnichannel sales. We are building the tools to help our sellers to sell across stores, marketplaces, ecommerce sites, and anywhere else they need to grow their business. As part of omnichannel selling, we are also building the tools needed to fulfill these new orders in any way their buyers want from guaranteed two day shipping to curbside pickup to on-demand delivery. We are building an omnichannel hub where sellers can manage all of their products and inventory in one place and sell them across multiple channels with multiple fulfillment methods. In this role, you will be leading how sellers manage and grow their omnichannel sales by providing industry leading fulfillment methods that meet the diverse needs of today’s buyers including shipping, delivery, and pickup.

As a Product Manager on the IFM team, you will impact millions of small businesses that are expanding their sales online and help them transition to successful omnichannel businesses. You will need to be both customer obsessed and data driven, digging deeply into understanding our sellers, their needs, and their behavior. You will lead a team to move quickly and deliver remarkable solutions to sellers. If you're looking to change the way small businesses operate and drive impact at a high-growth company, you will find this role compelling and rewarding.

Successful candidates will have a successful track record of optimizing customer experience, coordinating and executing complex projects, and leading fast paced and cross functional teams. This position requires strategic thinking, a strong ownership mentality, compelling communication, and methodical execution. We’re looking for someone passionate about making customers successful and achieving our business and strategic goals. 

You will report the product lead for IFM as you partner with engineering, design, analytics, and other teams across Square to release remarkable seller experiences.

You will: 

• Deeply understand our customers and their needs, and guide our world-class team to ship remarkable solutions

• Optimize our customers’ experience using a variety of inputs, and clearly articulate rationale and data behind decisions

• In collaboration with engineering, marketing, and analytics partners, lead the end-to-end success of projects from discovery to launch

• Expertly and openly collaborate with and influence cross-functional partners and stakeholders throughout Square

• Serve as the point person for your product area to leadership and across the organization

You have:

• 5+ years of product management experience

• Customer empathy: Experience shaping product direction and execution based on customer needs.

• Results: You're excellent tactically, with a proven track record of shipping simple, elegant products at scale.

• Analytical skills: Comfortable working with data and models to understand current performance, model out growth opportunities, and apply data to your decisions.

• A collaborative approach: Experience driving alignment and delivering results with cross-functional partners in a complex organization.

• You can readily communicate technical and complex topics to non-technical audiences.

• Great relationship-building skills that shine when you’re talking with a customer, cross-functional partner, or engaging a diverse audience and optimizing for impact

• Self-starter and track record of delivering results across the finish line

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.