What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Multi Service position?

The suggested salary for this position is $149,000-$199,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - Multi job at Utility Warehouse

Salary: Competitive including share options

Location: Remote (UK) with occasional travel to London

Hello, we're UW.

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

This role is in our multi-service team - the team who bring the whole UW proposition together.

The multi-service team is responsible for designing and maintaining the bundle discounts and benefits that make UW the only true multi-service utilities provider in the UK. They’re responsible for maintaining the cross-sell pathways that make being a UW customer better with every

additional service you take.

We’re looking for someone who is commercially aware, loves a technical challenge and is keen to pursue experimentation and research to help us continually improve our proposition and the effectiveness of our cross-sell capability.

We’ve recently made some big changes to our multiservice proposition to help make it simpler for our customers but there’s a lot more to do to make sure all UW customers benefit from our bundles. We need to integrate our bundle logic into our cross-sell journeys to make sure that

customers can see how much they can save when they take more services from us. And there’s a lot more to be done to make our bundles easier for our customers to understand.

What you'll do

Working closely with our engineering teams to build out the capability for more flexible bundling and discount mechanics
Alongside our UX designers, talking to customers and our sales teams to understand the pain points of our current proposition and establishing hypotheses to improve them
Understanding in depth our customer behavioural data in relation to our bundles both at acquisition and in life
Running tests and experiments to continuously improve the proposition based on these insights
Working with the industry teams on how best to incorporate their product range into the bundle proposition
Working with our sales channels to drive multi-service uptake at acquisition and in-life
Working with Engineers, UX Design, Marketing and Data, and others, as part of a cross-functional product team.
Involving key stakeholders across the business to drive collaboration and ensure alignment of priorities and approach.
Defining the outcomes we're trying to achieve alongside owning, measuring and sharing key product metrics, impacts and learnings.

About you

are excited about working on a truly unique multi-service proposition that offers real value to customers both financially and in terms of peace of mind
have a passion for experimentation and user research
like a hands-on technical challenge
want a role that works collaboratively with multiple product teams
are commercially-minded and understand trade-offs of customer lifetime value
have hands-on experience with agile software development
develop ideas and solutions based on real insight
obsess over the details but also love to paint a bigger picture
know your strengths, and recognise there's always more to learn
are an empathetic team player who collaborates closely with others
embrace iteration and are comfortable with change

What’s it in for you

Join a high growth FTSE 250 business and help us deliver our growth ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

-Huge opportunities for exposure & development as we scale up.

-A competitive salary

-25 days holiday plus Bank Holidays

-Life Insurance up to 4 x your salary

-Discounted healthcare and medical cash plans including a free Virtual GP service

-Private pension scheme

-Share options and Save As You Earn Scheme

-A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools

-Discounts on UW products & services

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Product Manager - Multi Service

What you'll do

About you

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