Product Manager - Messaging Routing Platform

See yourself at Twilio

Join the team as our next Product Manager for our Messaging Routing Platform.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to craft and deliver on the vision, strategy, and roadmap for Twilio’s Messaging products as a member of our Messaging Routing Platform team.

Situated within the Communications business unit, our Messaging Routing Platform team is at the forefront of global SMS Routing and Billing, managing billions of SMS transactions monthly for hundreds of thousands of customers. This team thrives on continuous innovation, constantly evolving the platform to enhance performance, quality, and efficiency for our diverse customer base.

We are actively seeking a dynamic Product Manager to join Twilio's innovative Messaging Routing Platform team. In this pivotal role, you will lead the charge in crafting and delivering the vision, strategy, and roadmap for Twilio's Messaging Routing products. You will dive deep into the needs of both internal and external customers for global messaging and drive the development of features and products that address these needs on a global scale. You will work side by side with fellow product managers and engineering counterparts, to bring the vision to life.

Responsibilities

In this role, you’ll:

• Act as a leader, setting direction for your product, its customers and business outcomes.
• Work with your colleagues to align on vision and build a strategy and roadmap that the Messaging Routing Platform Team can execute on.
• Conduct in-depth discovery on new features and products to improve and expand the capabilities of the Messaging Routing Platform.
• Perform product analysis to derive insights that drive informed decision-making to prioritize features and enhancements based on business impact and strategic goals.
• Take ownership of the product backlog, ensuring alignment with the overall Twilio Product strategy.
• Develop a clear point of view, engage stakeholders across the business to secure buy-in, coordinate dependencies and drive alignment on product strategy.
• Prioritize across customers and stakeholders to develop a roadmap and communicate priorities both to engineering teams and customers.
• Take large, ill-defined, and complex ideas and compose clearly articulated requirements, plans and roadmaps and work with teams to deliver them on time.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years experience in a Product Management role in a software company.
• Excellent communication skills. You are happy to talk to customers and partners, and enjoy evangelizing your product and vision. Strong written English skills, you can communicate complex matters concisely and clearly.
• The ability to solicit customer requirements from many - often competing - sources, prioritize, and work with engineering and design to deliver.
• Strong Analytical skills, with the ability to derive insights from data to make data driven decisions and quantify ROI.
• Ability to coordinate dependencies across cross-functional teams.
• Experience working with engineering teams to deliver software using Agile methodologies and lead solution design with engineering partners.
• Technically savvy and experience with the cloud, APIs, communications, enterprise software, and SMS is a plus.
• Bachelor’s degree or equivalent experience required.

Desired:

• Experience of platform focused products or internal platform services.
• Familiarity with messaging and communication technologies.
• Ability to independently test hypotheses and quantify expected impact by querying internal data sets.
• Experience working with data analytics tools (e.g. SQL, Looker, Tableau).
• Experience working in an agile/SCRUM development process with globally-distributed teams and customers, occasionally working non-standard hours.

Location 

This role will be based in our Tallinn office or remotely in Estonia. 

Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.