Product Manager - Messaging Billing

See yourself at Twilio

Join the team as our next Product Manager for Messaging Billing.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to be the Product Manager to own Billing integration and dynamic pricing in Twilio’s Messaging Platform team. Messaging transacts billions of messages per month for hundreds of thousands of customers. Each of these need to be evented with appropriate billing information to allow the Twilio Billing systems to accurately invoice customers and track the Financial performance of the company. In addition, Messaging is innovating how to price customers, such as dynamic pricing models, and a Product Manager is needed to discover customer and business needs and drive innovation in this area.

Responsibilities

In this role, you’ll:

• Act as a leader, not just setting direction for an engineering team, but for your product, its customers and business outcomes.
• Communicate with partners, other product managers and engineering teams across the globe, from product vision to specifications to product performance analysis, you will be writing and regularly represent your product and your team to upper management.
• Take large, ill defined, and complex ideas and compose clearly articulated requirements, plans and roadmaps and work with teams to deliver them on time.
• Prioritize across customers and stakeholders to develop a roadmap and communicate priorities both to engineering teams and customers.
• Work with your colleagues to align on vision and build a roadmap that we can implement based on broad, company-wide, mission statements.
• Develop a clear point of view and influence the people around you, changing our course if necessary.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years experience in a Product Management role in a software company.
• Excellent communication skills. You are happy to talk to customers and partners, and enjoy evangelizing your product and vision. Strong writing skills, for both product and engineering. You can communicate complex matters concisely and clearly.
• The ability to solicit customer requirements from many - often competing - sources, prioritize, and work with engineering and design to deliver.
• Analytical skills, ability to query (SQL) complex data sets to make data driven decisions and insights.
• Experience working with engineering teams to deliver software using Agile methodologies and lead solution design with engineering partners.
• Technically savvy and experience with the cloud, APIs, communications, enterprise software, and SMS is a plus.
• Bachelor’s degree or equivalent experience required. 

Desired:

• Experience of working with complex billing, pricing or rating systems.
• Experience of systems, architecture and APIs - including customer facing API based products - and working with architects to define them.
• Experience of platform focused products or internal platform services.
• Previous experience as an engineer.

Location 

This role will be based in Dublin or remotely in Ireland. 

Approximately 5% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.