Product Manager, Merchant

About the Team

The Merchant Product Team here at DoorDash is responsible for the overall growth and health of merchants on the DoorDash App. The Merchant team is separated into a few different areas: Selection, Experience, Growth, Platform and New Bets.

The Selection team is responsible for getting every local merchant on the DoorDash platform. The Experience team picks up from the Selection team once a merchant is onboarded and ensures that a merchant can flawlessly operate on DoorDash. Our Growth team works with our merchant base to help advise and grow each and every merchant’s business. Our Platform team builds the underpinnings of our technology including our Developer APIs, Integrations, Menu and Financial systems. Our New Bets group is responsible for incubating new products for Restaurants and has incubated new offerings like our white label Online Ordering Storefront and Cash Advance products.

You’re excited about this opportunity because you will…

• Work with cross-functional partners and executive stakeholders to set and communicate product vision, strategy, and roadmap.
• Own and deliver on product and business objectives.
• Identify the biggest problems to solve and ruthlessly prioritize them. Drive new feature development from start to finish.
• Run user research, usability studies, data-driven experiments to develop deep customer empathy and inform product direction.
• Establish, monitor, and measure success metrics for your products. Consistently integrate behavior data and customer feedback into key product decisions.
• Communicate product plans, benefits, and results to all audiences - within teams, company, to users, press, etc.

We’re excited about you because…

• 4+ years of direct product management experience, with a strong track record of shipping consumer or business products that customers love.
• Natural ability to make stuff happen around you through influence. You handle chaos, ambiguity, and complexity in a detailed and organized way.
• You have experience working in a highly cross-functional environment and can build products that require coordination across various teams.
• "Spidey-sense" product instincts and an ability to balance user and business impact.
• Strong interest in logistics, online-to-offline, on-demand services, transportation, marketplaces is a plus

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.