Product Manager, Member Experience

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. 

Job overview:

Omada is reimagining virtual-first chronic care delivery for pre-diabetes, diabetes, and hypertension, taking into account personal context and comorbid health conditions. As a Product Manager for member experience, you will help increase member satisfaction and meaningful engagement within our core program experiences (mobile app and web). Your job, in partnership with engineering, is to identify and execute the key improvements required to add personalization into our existing condition line programs. You will articulate the vision and steps to get there, and help your team set achievable, measurable, milestones that unlock value at each phase of development.

In this role, you’ll partner closely with engineering, design, clinical, care delivery, member insights, and data analytics to identify the biggest opportunities for improvement, prioritize projects, build new features, and measure their impact. 

About you:

• 2+ years of product management experience 
• 5+ years of a combination of market and/or product strategy, product management, general management, consulting, product or business operations experience
• Strong experience in and/or enthusiasm for healthcare, technology combined with human care, startup/growth company work
• Expertise in using both qualitative insights and quantitative findings for market analysis
• Experience guiding teams to define goals, generate hypotheses, define metrics, execute, review and pivot based on experimentation/early signals, deliver against goals
• Deep experience helping define and report against quantitative goals/OKRs/metrics
• Excellent organizational and analytical skills with strong technical understanding
• Thrives on attention to detail and process efficiency
• Able to understand the big picture and orient towards it while driving execution
• Strong people/relationship skills, experience understanding team dynamics and concerns, high EQ
• BA/BS in Computer Science or a related technical field or equivalent practical experience a plus

Your impact:

• Strategize, prioritize, and execute on member experience improvements focused on increasing activation, engagement, and clinical outcome metrics
• Re-think the early program experience to establish a personalization program based on user segmentation
• Build teamwork across Engineering, Clinical, Product, and Design through trusted relationships
• Define and communicate strategy while digging into the details
• Cultivate an innovative environment that drives your cross-functional peers to think in new ways that delight our members
• Execute the PM fundamentals before, during, and after each sprint

Bonus Points for:

• Healthcare experience, especially in chronic disease management 
• Bias for Action and Experimentation
• Experience in an Agile development environment

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Work from Home stipend
• Monthly mental wellness days
• Two giftable Omada enrollments per calendar year
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
  
  

About Omada Health: Omada Health delivers integrated, virtual care across chronic conditions, a top clinical need for employers and health plans. By combining clinical best practices with the science of behavior change, Omada Health improves member health and reduces the cost of care. Working with over 1,700+ customers — including health plans, health systems, and employers ranging in size from small businesses to Fortune 500s across a wide variety of industries — Omada delivers personalized interventions for diabetes, diabetes prevention, hypertension, and musculoskeletal issues. All programs include integrated behavioral health support. Omada Health’s virtual care programs are clinically supported and evidence-based, with results published in multiple peer-reviewed journals. To learn more, visit www.omadahealth.com.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.