Product Manager - Logs and Analytics

About the Department

As a Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare sit at the intersection of engineering, design, and business strategy. We shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, execute a launch plan with marketing, conduct user research with designers, prototype a new feature, iterate on a spec, analyze usage data, and pair with an engineer on implementation. We have ultimate responsibility for understanding our client needs, influencing business strategy, defining feature specification, and working with engineering to develop our software.

About the Role

Cloudflare’s network protects mission-critical infrastructure, powers always-on applications, and defends employees targeted by cyber attacks. We operate at massive scale — usage of this network generates petabytes of metadata per day. The mission of the Data team is to make sense of all this data to provide insights for customers and to help us build better products.

Our customers rely on the visibility provided by our network to understand threats to their business, and opportunities to make their operations faster, more reliable, and more secure. Analytics on Cloudflare’s dashboard and logs sent through Logpush provide some of this visibility today. 

In this role you’ll be finding ways to take the raw data and provide insights on top of them. For example:

• When a customer experiences a data breach, or has their website defaced: Do we know who attacked and what vulnerability was used? Can we automatically add Firewall rules that will prevent this class of attack in the future?
• If a serverless application is misbehaving and throwing errors: how can we understand what’s happening and remedy the problem?
• If users complain about a slow or unreliable experience: can we pinpoint where exactly in the stack things are slow? Can we give customers the tools to make it faster?

We’re looking for a PM who can define the vision for the next generation of our logs analysis platform, and help own and ship a major new product in this space. You will own the full product life cycle from core user needs discovery through to pricing and packaging. You’ll be expected to think through all aspects of the product including understanding customers and existing solutions in the market, understanding costs and pricing, how to choose infrastructure to build a scalable system, and of course how to make a great, easy-to-use product that customers love.

Your initial role will involve:

• Designing and building a new on-demand forensics platform to help customers make sense of their logs
• Evolving our existing analytics capabilities as we continue to expand our product suite and add more sophisticated and demanding customers
• Developing pricing and packaging that balances costs with adoption, and strengthens Cloudflare’s long-term business
• Work with our sales and marketing teams to drive adoption among new and existing customers

Responsibilities

As a member of the growing team of product managers your responsibilities include:

• Own the product vision for your area. Ensure that it aligns with the overall product and company vision.
• Be an expert on the domain, the market, the trends. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.
• Represent the customer. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Manage the roadmap. Make tough tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.
• Author use cases and prioritize requirements. Translate market observations and customer feedback into a prioritized product backlog.  Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities.

Key Competencies

In this role, you’ll be responsible for building and delivering brand-new products. We’re not expecting to hire a domain expert (though background knowledge is a plus!) — we want to find someone who is curious, can learn quickly, think creatively, and lead the engineering team while working cross-functionally.

• Strong qualitative and quantitative reasoning skills. You can synthesize customer feedback with hard data about product usage.
• Prior experience delivering software products — whether as a student, intern, developer, analyst or product manager.
• Exceptional communication skills. You’re able to speak with ease to engineers, executives, and customers at any time
• Able to define and manage complex process and/or product issues of a broad scope using independent judgment

Bonus Points

• You think it’s fun to analyze data in SQL/R/Python/Matlab in your free time. You understand how to make big data small
• Theoretical and practical knowledge of how the Internet works at layers 2 through 7.
• Experience developing new enterprise SaaS products.