Product Manager, Link

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Link helps Stripe’s merchants deliver frictionless and secure checkout experiences by auto-filling customers’ payment information. Link enables customers to checkout in just 6 seconds, increasing conversion rates for Stripe’s merchants by over 7%. Link is available on the sites of hundreds of thousands of merchants—customers can save payment info on any Link-supported site, and pay in one click across the Link merchant network. Link is built into merchants’ existing payments integrations on Stripe, with no additional charges or fees.

What you’ll do

As the Product Manager on Link’s Consumer Product Team, you will be a champion of our consumers’ experience and end-to-end owner of many core consumer features. You will be building new products and features to make Link a world-class consumer brand. This will include working with Engineering, Design, GTM and others to help define, build and scale new and existing products. You will be expected to help define our consumer strategy, working directly with Link leadership, and gathering insights from our consumers and data.

Responsibilities

• Deeply understand user needs by spending time with consumers as well as Engineering, GTM and Operations teams, and by observing patterns and trends across their feedback and the market.
• Be the voice of the consumers both within Link and more broadly at Stripe.
• Work closely with our customers, product teams, and cross functional partners to build a comprehensive and frictionless experience for Link consumers.
• Help set an ambitious roadmap for product development and expansion of Link’s capabilities.
• Discover new parts of our business and lead them from nascent stages to maturity.
• Set the pace, prioritization and execution for the team.
• Collaborate with stakeholders across the organization such as Engineering, Design, Data Science, Marketing, Sales, Account Management, and Operations.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Brings 8+ years of experience in a product role (ideally working on a mix of consumer facing and enterprise facing products).
• Has experience working on world-class consumer products at scale. Has a high-level of taste, judgment and design empathy. Is able to use data and insights rigorously to analyze the performance of products.
• Brings a desire for continuous product improvement and can optimize for shipping a portfolio of small, medium, and large releases.
• Has managed high-stakes external partnerships, e.g. agreeing on milestones and executing on an integration into your product. 
• Has strong written and verbal communication skills with a talent for precise articulations of customer problems.
• Takes an ownership mindset and works on whatever it takes to solve problems and delight consumers.
• Can put themselves in the shoes of consumers and be a steward of crafting great experiences.
• Can dig deep into the data, think from first principles, and deliver the right results.
• Has the ability to thrive with a high level of autonomy and responsibility.

Preferred qualifications

• Experience working on consumer financial products.
• Conducting product market research and building buy-in for product ideas from internal stakeholders and leadership.
• Experience building brand new products or working in a startup environment.
• Experience working with GTM teams to bring a new product to market.