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Onfido

Product Manager Lead

Learning and development budget
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Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX. 

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido. 

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

About the Role:

Our customers integrate with our SDK and API to power their products, and the UX we provide via our SDK is a vital part of the customer’s UX. A well constructed API and a powerful, flexible SDK is key to our customer’s success. We have many internal product teams that contribute to both the SDK and API, creating delivery and consistency challenges. We are looking for an experienced product leader for our API and SDK product team. This role includes product management responsibility for our SDK infrastructure team, as well as providing product leadership to our SDK and API product team. Depending on qualifications, this role could include line management. 

A Product Lead at Onfido levels a team up by leveraging insight, experiences and practices to drive team strategy, improve team processes, ensure the right cross functional alignment, discovery and delivery is happening, and coach teams to solve validated customer problems effectively. 

What you'll be doing:

  • Drive industry best practices for our APIs and SDK 
  • Work with the product team to set overall strategy for the APIs and SDK
  • Ensure internal product teams are able to easily and consistently contribute to our APIs and SDK
  • De-risk our strategy via customer and market research 
  • Evangelize our API and SDK strategy and roadmap both internally and externally
  • Understand competitive offerings
  • Work with our Solutions Engineering team and Customer Success team to learn how we can improve our API and SDK offerings
  • Work with the SDK and API product team to ensure roadmaps align to deliver compelling customer value 
  • Support our cross functional release process
  • Product manage our SDK infrastructure team
  • Evolve and build a high performing product culture, as we rapidly scale and grow, contributing directly to our product management practices
  • Foster a culture of psychological safety, feedback and continuous improvement on our agile ways of working and processes

What you need:

  • Experience of working on a developer focused product, even better if it’s API or SDK
  • An established Product Manager who has taken an idea and turned it into a successful product – problem discovery, solution definition, launch and growth
  • An ability to drive learning, alignment and decision making cross functionally 
  • Experience defining, validating and iterating product strategy in a complex technical domain
  • Strong bias to de-risking decisions early via qualitative and quantitative data
  • Don’t tick all the boxes, but think you’d still be a good fit? Apply anyway and show us what you can do!

Nice to have:

  • Experience building and managing teams
  • Experience working in identity or fintech
  • Experience working on a platform
  • Experience working on a UX
#LI-EF1REMOTE

Where you will be:

At Onfido, we have a distributed workforce.
For this role, you can work in any EU country where we have a legal entity. We have a hybrid model, and you can choose to work fully remote, or come to our offices! We let all of our employees choose what’s best for them.

Onfido Culture

Onfidoer’s share a set of core values and want to hear from you if you believe in:
> Succeeding together; you work collaboratively and put the team first
> Taking pride; you care about quality, producing great work and customer / user outcomes
> Creating customer buzz; you demonstrate a strong user / customer focus
> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others
> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Onfido Balance

Personal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves.

Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:
> Our Body benefits prioritise health, wellbeing, exercise and recovery. 
> Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.
> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Onfido
Onfido is a technology company that helps businesses verify people's identities using a photo-based identity document, a selfie and artificial intelligence algorithms.
Website
Industry
FinTech, Identity Management
Founded
2012
Size
251-1K employees

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