Product Manager Lead, Growth

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

The Growth org plays a central role in advancing Square’s ecosystem strategy, with a particular focus on discovery, onboarding, and activation. We build products and platforms that support sellers at every step in their Square journey; this includes engaging marketing pages, intelligent onboarding flows, insightful dashboards, and more — all with the goal of making it frictionless for sellers to get started and grow their business with Square.

As a Product Lead on the Growth team, reporting to the Head of Product, Growth, you will guide important Engineering, Machine Learning and Data Science projects from concept through launch, experimentation, and iteration. Your product portfolio will focus on improving product onboarding or engagement within Square’s ecosystem.

You will lead an accomplished team of Product Managers to build remarkable products that drive outsized impact in helping sellers realize value from Square’s ecosystem, and be responsible for a large portion of Square’s overall go-to-market.

Responsibilities

• Direct and utilize user research, data analysis, and market research to identify high priority seller and business opportunity areas

• Develop product strategies and roadmaps to address seller needs and drive business growth.

• Drive investment decisions within your team, and make and justify annual recommendations on investment-level for your product area

• Lead and manage a team of product managers and program/project managers; make principled hiring decisions which result in an effective team

• Validate whether product strategies will have the intended impact with a combination of qualitative user research and quantitative experimentation.

• Anticipate non-obvious risks and resolve highly complex issues.

• Gain agreement from executives and other senior team leaders

• Edit project requirements, clarify implementation details, and make strategic tradeoff decisions as needed.

• Communicate and drive alignment on strategies and roadmaps within your team and with stakeholder teams at Square.

Required qualifications

• 8+ years of product management experience or equivalent, including 2+ years managing product managers

• A strong sense of user empathy and interest in supporting independent businesses.

• Strong design and product sensibilities

• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.

• Experience testing and launching products at scale with a high bar for experimental rigor.

• Experience applying data to drive personalized experiences at scale

• Ability to understand technical systems and how they operate, not necessarily in an engineering capacity, but enough to spot potential issues and make trade off decisions. 

• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.

• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.

Preferred Qualifications

• Experience managing large and complex systems at scale.

• Experience managing reporting or analytics products.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.