Product Manager (L3) - Engagement Suite

See yourself at Twilio

Join the Twilio as our next Product Manager on our Customer and Developer Experience team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to craft and deliver on the vision, strategy, and roadmap for Engagement suite product product portfolio. These products are responsible for increasing end customer engagement and thereby increasing ROI for Twilio customers.

Twilio is looking for a Product Manager to join the Customer and Developer Experience product team of our Communications business unit. You will understand the needs of our customers for end user engagement and build products that solve that need at global scale. Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for these products at Twilio.

Responsibilities

In this role, you’ll:

• Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value.
• Own the product strategy, roadmap, and release cadence for various packages of Twilio’s engagement suite products. 
• Support your engineering team in delivering quality features efficiently, and your global go-to-market team in selling them. 
• Get your hands dirty, align executives, convince peers, and coordinate dependencies to get-it-done.
• Seek out unique points of view to deliver products that reflect the global population and make communication more inclusive for all.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 3+ years of Product Management or related experience building customer-facing cloud products for businesses or developers.
• Experience working in an agile/SCRUM development process with globally-distributed teams and customers, occasionally working non-standard hours.
• Strong technical, analytical, and UI/UX design understanding. 
• Ability to speak and write in English fluently.
• Bachelor in Computer Science, Engineering, or equivalent practical experience required.

Desired:

• Experience building products/services related to APIs, marketing, messaging, or telecom.
• Experience working with direct sales, marketing, and defining pricing/packaging

Location 

This role will be remote, and based in the United States. Approximately 10% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $123,500 - $154,400.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $130,720 - $163,400.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.