Product Manager (L3) - Email Privacy & Security

See yourself at Twilio

Join the team as our next Email Platform Product Manager over mail settings and configuration.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job
Twilio is looking for a product manager interested in helping us regionalize the email platform. You’ll help lay out the strategy for allowing our users to send email within their region and help the delivery teams remain compliant with various security regulations.

Who?
Twilio is looking for a product manager who lives the Twilio Magic and has a demonstrated track record of defining complex technical products. You are:

• A relentless customer advocate. You use your exceptional listening skills to deeply understand customer needs and help your team empathize with customer problems and stay focused on the user experience.
• Data-driven. You are comfortable with quantitative and qualitative analysis and can demonstrate how you’ve used data to influence technical decisions as they relate to customer outcomes.
• Comfortable with ambiguity. We’re transforming how products are built at Twilio and the answers aren’t always obvious. You are a self-starter with a structured approach to breaking down ambiguous problems and can describe how you iterate toward a clear product definition. 
• Experience building software products, especially APIs, SDKs or SaaS products 
• Experience working as a Product Manager or in a similar role
• Bachelor’s degree in computer science, engineering or equivalent experience 

What?
As a Product Manager, you will live the Twilio Magic values:

• WEAR THE CUSTOMER’S SHOES: In this role, you will spend significant time building trusting relationships with engineering teams throughout Twilio. You’ll conduct interviews, explore product metrics, map user workflows and apply other research methods to understand the customer experience.
• WRITE IT DOWN: Use your communication skills to clearly articulate complex technical problems to both technical and non-technical audiences. You will author detailed, concise analyses and build consensus across teams through written mediums.
• BE AN OWNER & DRAW THE OWL: You will be responsible for features and services across the entire product lifecycle from conception to delivery and ongoing maturity. You’ll work cross-functionally to ensure projects are successfully launched and achieve intended outcomes.
• EMPOWER OTHERS: You work collaboratively to ensure that teams have the information they need to make the best possible decisions. You’ll share the results of your research, help guide prioritization and design decisions with humility.
• NO SHENANIGANS, DON’T SETTLE: You will help guide some of the most foundational design choices we make here at Twilio. You’ll engage in compassionate, candid conversations with colleagues and are comfortable with the healthy disagreements that come from product development.

Why?
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?
This position will be located in our Irvine, CA office or Remote.

Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $132,260 - $165,325.
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.