Product Manager (L3) - Controls

See yourself at Segment Twilio

Join the team as our next Product Manager, Controls.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. At Segment, we strive to give customers the tools they need to collect, govern, synthesize and act on all of their customer data. We’ve built products such as Protocols, Privacy solutions, destination filtering, transformations, and more to help our customers collect and maintain good data in all their tools.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

You will lead our Controls vision for Segment’s core product: power the most engaging interactions companies build with trusted data. You’ll lead our portfolio of data governance and data quality products (think monitoring, filtering, routing, etc etc), including Protocols, which powers 1,000,000,000,000+ data points flowing through Twilio Segment every month. You’ll be working with an incredibly talented team of product managers, engineers, designers, and more to bring your products to life.

Responsibilities

In this role, you’ll:

• Own the vision and roadmap for Controls
• Grow an already-successful, revenue-generating Protocols product to new heights
• Partner with other Product Managers, Research, Design, and Engineering peers to drive product planning, design, execution, and delivery of product investments against defined success metrics
• Collaborate with thousands of engaged, happy customers who want to help you drive impact on their day-to-day lives
• Enjoy significant autonomy and visibility among peers, cross-functional teams, and leadership
• Be an owner of Segment’s product management culture

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of product management and technical experience.
• Experience achieving strategic goals and evolving product strategy based on research, data and industry trends in an innovative and fast-paced environment.
• Experience collaborating directly with customers to empathize with their problems and drive impact.
• Strong collaboration skills with Engineering and Design.
• A love for turning ambiguity into actionable next steps.
• Excellent written and oral communication skills.

Desired:

• A love for data and the need for data quality (after all, what good is bad data?).
• B2B, SaaS or technical product experience.
• You are a Segment user and champion. You are familiar with our product and have seen it drive key business results and transformational change at companies.
• Experience as an engineer or data analyst/scientist.

Location 

• This role will be remote and based in the mainland US. 
• Almost no travel is anticipated (we occasionally have team offsites for fun!)

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.