Product Manager (L2) - Advance Communications Platform

​​See yourself at Twilio.

Join the team as our next Product Manager (L2).

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a Product Manager to build the future of conversational messaging as part of the Advanced Communications Platform. The products you build will help customers scale and deploy new interactive messaging experiences worldwide. In this role, you will develop deep expertise regarding the future of rich communications on WhatsApp, Facebook Messenger, Instagram, Google Business Messages, RCS, Apple Business Chat, and other new channels.  Working side-by-side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for Advanced Communications at Twilio.

Responsibilities

As a Product Manager, you will live the Twilio Magic values:

• WRITE IT DOWN: Produce requirements to drive the execution of new roadmap features with engineering, design, and operations counterparts.
• DRAW THE OWL: Be the leading expert on our customers’ needs, understanding what and how they are building, where they get stuck, and what technology will make their jobs easier. 
• BE AN OWNER & BE BOLD: Lead the execution of a rapidly evolving roadmap and deliver value for customers with innovative product offerings.
• EMPOWER OTHERS: Work across Twilio teams to share knowledge, train team members, and improve internal processes.
• NO SHENANIGANS: Clearly communicate product performance and roadmap progress to leadership.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years in product management at a fast-paced company. You have hustle and know how to knock down barriers to achieve your objectives.
• You are curious, collaborative, humble, and empathetic.
• You are a strategic thinker and thrive when operating with a broad scope. You are comfortable leading product management from conception through continuous operation of 24x7 services.
• You have solved complex problems and have the aptitude to navigate uncharted waters.
• Skilled at determining customer requirements from multiple sources and translating them into objectives for engineering and design to deliver.
• Collaborative mindset and ability to work with distributed, cross-functional teams.
• Experience managing products at various stages of maturity, from legacy to greenfield.
• Bachelor’s degree or equivalent experience required.  

Desired:

• Superb communication skills. You're equally at home presenting on stage to an audience of developers as you are coming up with product requirements. Your best days are the ones where you do both on the same day.
• Technically savvy. Experience with APIs, enterprise software, and messaging is a plus. 

Location

This role will be located in our San Francisco, CA office.

What we offer

There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants: 

• The estimated pay range for this role, based in Colorado, is $109.276 - $136.595.
• Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
• Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.