What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager, JSM Enterprise Scale position?

The suggested salary for this position is $149,000-$199,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager, JSM job at Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

As a Product Manager working in the Jira Service Management (JSM) Cloud team, you will join one of the fastest-growing products in Atlassian.

You will join the JSM team focused on Atlassian's biggest customers, and achieving the companies #1 goal. The Scale Mission is all about helping bring the largest JSM organisation in cloud. Our growing team focuses on a diversity of projects spanning scalability & performance, customer account management, compliance & regulation, migration, and enterprise innovation.

What you'll do

Reporting to the Scale Mission Lead you will build product strategy for aspects of the mission.
Form a triad with engineering and design to inspire and lead your team to success.
Guide an Agile, hypothesis-driven approach to development, utilising build-measure-learn loops.
Utilise user experience design to increase scalability and performance.
Improve the end-to-end process for managing Customer Accounts.
Manage relationships across multiple departments to prioritise and deliver outcomes.
Partner with other missions and leadership to meet requirements for a broader enterprise-focused programme.

Your background

You love making products as amazing as possible for customers.
You have prior success setting product strategy and launching excellent products / experiences globally.
You can set clear goals, make decisions, and communicate crisply with your team, to leaders across Atlassian, and to our customers and partners.
Your customer-centric and metrics-driven approach enables you to translate customer needs into clear and measurable deliverables.
Experience collaborating across product line and departments.
Experience with customer usability (UX & UI).

It is great but not required if you have

BS/BA with an emphasis in technology, IT or operations.
Experience working on enterprise-focused areas (B2B).

With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

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Product Manager, JSM Enterprise Scale

What you'll do

Your background

It is great but not required if you have

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