Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Kraken logo
Kraken

Product Manager, Internal Systems

Full-timeProduct Manager$126,000-$172,700*
Remote
Paid time off
This job offer is closed.
Browse more Product Manager jobs
About Kraken
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 
Our diverse group of 2,400+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About the Role
At Kraken we’re obsessed with our customers and quality of the client services we provide. As a Product Manager for Client Services at Kraken, you will be driving the development of a next generation of reliable, secure, and compliant technology platform that is at the core of client experiences we provide.
In close collaboration with other PMs in the group, you will shape strategic thinking in the area of client services by managing the roadmap. In this position, you will work across client services product teams pairing with the engineering leads across the group and rest of the product development organization.
About the team
The client services Product Management team, working with client services product teams, drives the product strategy for the technology that enables everyone around Kraken organization to get their job done, most prominently supporting our 1,000 strong client engagement team. 
Kraken organization is growing at a fast pace, and so does our internal platform needs. We are looking for a product leader with a strategic vision and proven record of successfully getting products to the market.

Responsibilities

  • Work with engineering and Client Engagement teams on strategy and execution to make sure we are delivering products and services that are fast, efficient and dependable for our internal customers
  • Work with Design and Research team to improve self-service utility of Kraken’s Support Center platform
  • Drive a product roadmap and set goals and key success metrics
  • Completely own your team's products from ideation to launch, growth, and iteration
  • Work with Designers, Product Managers, Engineers, Client Engagement teams, and UX researchers to prioritize  and balance short-term priorities and longer-term strategic needs
  • Contribute to an inclusive PM culture that shares user insights, learnings, and research findings early, often, and well
  • Example projects
  • Launch multi-approval control system for sensitive actions
  • Launch a case management system on the internal platform
  • Roll-out support for the new ‘crypto product’ on the internal platform 
  • Redesign Kraken’s Support Center experience 

Requirements

  • Minimum of 3 years of relevant experience - ie. product management or equivalent experience
  • A customer-centric product leader
  • Good understanding of the technical aspects of products and services
  • Passion for identifying opportunities and working with teams to deliver
  • A proven track record in a similar role
  • Experience with client engagement when it comes to scalability, reliability, compliance, and security
  • A strong growth mindset and a servant leadership approach to product management, ability to lead via influence
Location Tagging: #US #EU
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 
Check out all our open roles at https://www.kraken.com/careers.  
Stay in the know
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Manager, Internal Systems position?
    The suggested salary for this position is $126,000-$172,700*
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Kraken
Kraken is a United States–based cryptocurrency exchange and bank, founded in 2011.
Website
Founded
2011
Size
251-1000 employees

Similar jobs
Deel logo
Senior Product Manager (Payroll)
DeelProduct ManagerFull-time$167,300-$220,000*
FinTech
Human Resources
251-1K employees
Employee discount programs
Knotch logo
Sr. Product Manager
KnotchProduct ManagerFull-time$160,000-$208,000*
Advertising
Analytics
51-250 employees
Knotch logo
Sr. Technical Product Manager
KnotchProduct ManagerFull-time$160,000-$208,000*
Advertising
Analytics
51-250 employees

Get new job offers from in your mailbox every week

Receive more Product jobs in your inbox

Samsara logo
Senior Product Manager - Core Experiences
SamsaraProduct ManagerFull-time£55,000-£65,000*
Business Intelligence
Cloud Data Services
1K-5K employees
Home office stipend
Asynchronous work
Learning and development budget
Binance logo
Binance Accelerator Program - Risk Management Product Manager
BinanceProduct ManagerFull-time$160,000-$208,000*
Bitcoin
Cryptocurrency
1000+ employees
Paid time off
Learning and development budget
FinTech
Hardware
1000+ employees
Health insurance
Paid time off