Product Manager, Integrations and E-Commerce

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

Toast is looking for an analytical, technical, and motivated team player to bring our company’s top strategic and operational objectives to life. You will transform and align business processes using technology and systems, acting as the interface between our various functional teams and our business systems team. You will work closely with cross-functional stakeholders to understand their challenges, help identify potential solutions, and translate business requirements into functional requirements leveraging, and work with the technical team to deliver the solutions. This role will also work closely with our Systems Integration team which develops, implements and supports multi-platform integration solutions in support of Toast’s Business Systems and Enterprise strategic initiatives. The Ecomm and Systems Integrations Manager will establish and support integration pipelines within Toast’s Business Systems ecosystem, and will be responsible for fully utilizing these integrations to take platforms beyond standard functionality. You will be an expert on how data flows in our system, and be able to articulate solutions that are simple and accurate. Your role will play a critical role in helping build scalable processes that can power and support our exponential growth  as the leading player in restaurant technology.

About this roll*: (Responsibilities)

• Support the design and implementation of business process improvement and integration efforts working with a group of cross-functional stakeholders to understand their current state use cases, details, and process flows to clearly articulate requirements
• Work closely with the Salesforce and Systems Integration Engineering architecture and development teams to outline what future state workflows will be, focused on scalability and efficiency
• Build scalable solutions to solve current and future integration challenges, supporting the development of integrations that are designed and implemented as reusable building blocks.
• Organize ambiguous ideas and goals into detailed functional requirements
• Work with other operational teams to understand and plan for dependencies and overlaps with planned work and identify areas for optimization
• Provide point of view feedback on prioritization and criticality based on functional interviews and deep business understanding
• Understand various options to solving problems and strategize appropriately to prioritize based on complexity and business benefit
• Work with and support enablement teams for on time and successful releases to the business
• Assist in identifying areas for improvement, analysis, and document for backlog or future enhancements
• Capture metrics to inform our KPI’s and validation for post live ROI analysis and gains
• Have a strategic mind for the areas of potential risk -- deftly coming up with forward looking ideas on how to prevent issues from arising
  

Do you have the right ingredients*? (Requirements)

• 7+ years of Operations, Product management, Salesforce Administration, Salesforce Consulting, or other equivalent experience
• 3+ years of experience with integration technologies building integrations across various platforms (experience with Workato or IPaaS is a plus)
• Strong working knowledge of the overlap between operations, Salesforce, ERP, and external applications. Experience with backend Salesforce.com, Jira,Netsuite and RevPro is a plus.
• Demonstrated experience of solving complex problems using a data-driven approach
• Demonstrated experience business process alignment/optimization in the lead to cash area
• Experience in managing projects from conception to delivery 
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
• Excellent communication skills and ability to translate business and technical languages
• Architecture mindset with desire to understand how things are connected 
• Critical thinking capabilities to see beyond the initial problem presented

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs 
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

#LI-Remote
#LI-TS1