Product Manager - Insights

At Heap, we're empowering builders to create a better digital world. 

Heap is the only analytics platform that illuminates hidden opportunities for digital teams to better understand their customers, find and fix friction, and create effortless digital journeys. How? By automatically capturing every user click, tap, form field change, etc. and applying data science to that dataset to surface hidden insights about where users are getting stuck.

The Insights team is at the center of the value Heap provides to its customers. Armed with a complete and instantly available dataset, we are building the easiest and fastest experience for digital builders to define success metrics, understand what’s working well or not well, find hidden friction points, and communicate the impact of experiments, feature launches, and more. 

As a Senior Product Manager at Heap, you will:

Understand user needs. Build a deep understanding of customer needs (via interviews, surveys, quantitative analysis, etc.). Create a shared language for Heap user segments: how they behave, and how this maps to their needs and our roadmap to address those needs.

Drive business impact. Work with Heap’s engineering and design leadership to define measurable long-term objectives that have tangible business impact. Then define a hypothesis-driven roadmap aimed at achieving that impact.

Build, Ship, Learn. Write product briefs that clearly frame customer problems and define a set of prioritized user stories, work with engineering, data science, and design teams through the lifecycle of projects, from brainstorming solutions to navigating trade-offs during development, to making sure that we learn from every launch.

On Heap’s product team, we also strive to build a product org that advances the field of product management. Our team directly contributes to thought leadership in the space based on real practices that we build and iterate on ourselves. You will be directly involved in sharing these learnings with our customers and the broader market (some examples: templates for defining user needs and communicating learnings, a “Product Therapy” podcast, and numerous webinars).

What we're looking for:

• 3-5 years of product management experience
• Ability to establish metrics that quantify long-term goals for a product area around impact, align stakeholders with these metrics, and consistently prioritize against these metrics.
• Ability to clearly generate the vision, roadmap, and prioritization criteria (the “why”) for a given product area to other teams. Key stakeholders include engineering / design and customer-facing teams (e.g. customer success) as well as company leadership.
• Ability to provide clarity on detailed customer needs and facilitate informed, well-reasoned engineering decisions that trade off engineering scope, product quality, and technical debt.
• Proven record of driving business impact (e.g. increasing revenue, decreasing cost, decreasing risk) via product changes

People are what make Heap awesome. Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive equal opportunity workplace everyone can call home.

Heap has raised $205M in funding from NEA, Y Combinator, Menlo Ventures, SVAngel, Sam Altman, Garry Tan, Alexis Ohanian, Harj Taggar, Ram Shriram, and others. We offer plenty of awesome benefits, and we were named #1 on Glassdoor’s Best Places to Work (SMB). We'd love to hear from you!