Product Manager, In-person Payments Hardware Quality

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Product Manager, In-person Payments hardware quality

Adyen’s In-person payments fleet of payment devices is growing exponentially with every passing month. We are bringing thousands of devices to the field every month with a wide variety of models and this doesn’t come without challenges.

We are looking for a hardware focused product manager to get an end to end grip over the hardware quality of our business.

What you will do: 

• As its first team member, shape the future of Hardware Quality for Adyen’s In-person payments business.
• Manage quality across a wide variety of vendors & hardware types including Adyen’s own designed devices like the NYC1 & AMS1
• Working closely with engineers, operations, our vendors and repair centres to identify opportunities for improvements, discover effective solutions and deliver them to the market.
• Define metrics for hardware quality and drive the estate towards its maximum potential
• Help manage staging, returns, triaging & reverse logistic processes to maximise effectiveness and longevity of our devices

Who you are:

• Experience - you have 5+ years of experience in the product and/or hardware engineering domain.
• Knowledge - You have an understanding of hardware engineering and how to translate it to reliability metrics for large fleets of devices (not necessarily payment terminals)
• Mindset - You have an entrepreneurial mindset and don’t sit around and wait until things happen by themselves. 
• Proven record - you have have launched and scaled products with quantifiable value, adaptability and creativity - plans and conditions always change, but you still positively navigate the right course

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position in Amsterdam. It will require a relocation in case you live outside of the Netherlands.