Product Manager III, Trust & Safety

About the team & opportunity 

What’s so great about working on Calendly’s Product team?

We strive to design a seamless product experience that delights our customers.

Why do we need you? As a Product Manager, you’ll directly influence Calendly’s product by owning and driving the strategy, roadmap, and vision that serves Calendly’s largest customers. This will be a dynamic role, with high demands on multitasking, communication skills, and technical knowledge.

A day in the life of a Product Manager at Calendly

In this position, you'll be reporting to our Senior Manager, Product Management - Platform Services & Trust. Our work environment thrives on collaboration, and we encourage you to apply your creativity and drive to bring fresh features and ideas to the market. You will be liaising closely with teams from Engineering, Design, Sales, Product Marketing, Customer Success, and Product Leadership to ensure that our growth, product outcomes, and customer satisfaction goals are met.

On a typical day, you will be working on:

• Owning the product strategy and roadmap focused on enhancing Trust & Safety across the platform
• Owning internal tools for Trust & Safety, Security and Privacy, and collaborating closely with security, legal, and support on internal tooling to make it easier for our teams to safeguard user data and maintain the integrity of our platform
• Working closely with engineering, design, support, security, and legal teams to deliver and operationalize holistic Trust & Safety solutions; facilitating cross-functional collaboration to ensure product requirements are fully understood and implemented
• Leveraging a platform services approach to design scalable and efficient Trust & Safety solutions; advocating for modular, reusable components and services that can be leveraged across the platform
• Utilizing data analytics and user research to inform product decisions; monitoring key performance indicators (KPIs) related to Trust & Safety, and adjust product strategy based on performance and user feedback
• Ensuring that Trust & Safety features are user-friendly and accessible; incorporating user feedback and usability testing into the product development process
• Serving as the primary point of contact for Trust & Safety product initiatives; communicating progress, challenges, and achievements to stakeholders and executive leadership

What do we need from you?

• 5+ years of product management experience with a focus on platform products and services, ideally with experience in trust & safety, security, or privacy
• The ability to see the big picture, identifying potential risks and opportunities for enhancing user trust and safety across the platform
• A deep understanding of platform architecture and the principles of building scalable and reusable services
• Strong collaboration skills, especially when it comes to working with specialized teams in Security and Legal to address complex issues
• Excellent communication abilities, capable of articulating strategies and risks to stakeholders at all levels of the organization
• Strong analytical skills and experience with data-driven product decision-making
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. 

Our Hiring Process:

We aim to provide an inclusive and equitable candidate experience to everyone who expresses interest in working at Calendly. To learn more about our hiring process, please visit our careers page at www.careers.calendly.com.

Once selected for an opportunity, the recruiter assigned to the role will keep you informed every step of the way. Have questions? Let your recruiter know! Want to share your experience? We are passionately committed to improving and building on our process, and we consider feedback a gift.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] . 

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

Compensation is based on a variety of factors including but not limited to location, experience, and job-related skills. In addition, Calendly offers a wide range of best in class total rewards. This includes comprehensive employee benefits like healthcare, dental, vision, parental leave, 401(k) match, paid time off, and much more. At Calendly we believe exceptional performance deserves exceptional rewards! During the hiring process, we are committed to sharing details about the compensation range for the position, enabling you to make an informed decision. 

Please note that the compensation details listed in role postings reflect the base salary only, and do not include bonus/commission, equity, or benefits.