Product Manager, Identity & Integrity

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation.

We’re looking for a product manager to champion various fraud and identity initiatives that are critical to enable our vision and safeguard our ecosystem. This individual fundamentally enables “trust at scale” for our users, including riders, drivers and business users across all transportation modes including rideshare, bikes and scooters, and fleet, by identifying and eliminating vectors such as account takeovers, payment fraud and credit risk. This individual possesses a high level of product development and management expertise, and is experienced in utilizing data to create insights and solutions for cross-functional stakeholders. These stakeholders include engineers, analysts, research scientists and fraud operations. This product manager will ensure we deliver a customer-first approach and define and articulate the customer experience and impact for fraud detection and prevention activities. 

Responsibilities:

• Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of the fraud and identity landscape
• Develop a longer term vision and strategy for specific pillars by deeply understanding Lyft’s overall vision, industry best practices and vectors 
• Collaborate closely with Engineering, Data Science  and Design teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities. 
• Build long-term instrumentation, monitoring and evaluation capabilities for product performance, tracking, and to create product insights.
• Communicate clearly roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels. Ensure that key leadership & stakeholders are aligned on proper priorities, opportunities and progress on key initiatives
• Be the primary owner for planning and setting OKRs, goals and resources. The PM will be responsible for tracking and reporting the status to multiple audiences.
• Collaborate and communicate across the entire organization to ensure proper identity management and security measures are embedded on new projects and initiatives

 Experience:

• Minimum of 3 years of relevant product management experience 
• Experience (or deep interest) in working in the trust and safety space  
• Natural ability to make things happen around you. You manage project ambiguity, complexity and interdependencies in an organized and structured way. Be able to define and analyze metrics that inform the success of products
• Confident in decision-making, providing concise, clear, direct communication
• Excellent written and communication skills especially to senior executives
• Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, and requests should be second nature to you.
• Experience leading post-launch optimizations including developing testing strategies

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.  

Until further notice, Lyft employees working in the United States and Canada in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. New employees must provide proof of full vaccination or receive an accommodation exception approval prior to their start date.