What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Homes position?

The suggested salary for this position is $126,000-$172,700*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - Homes job at Hopper

About the job

As a Product Manager on the Homes team, you’ll have the opportunity to work on a greenfield product within Hopper’s $1B+ travel ecosystem. Our goal is to guarantee that customers will get the best price and/or flexibility on a vacation rental when booking through Hopper than anywhere else, while ensuring a best-in-class customer service experience.

Product Managers for Hopper Homes will own one of three tracks — Pricing, Supplier Onboarding & Engagement, and Service Automation. The Pricing PM will be responsible for building out metasearch in the vacation home market (something that’s never been done before), which involves ensuring that we always book the customer with the supplier that provides the lowest price and dynamically price match. The Supplier Onboarding & Engagement PM will build tools to streamline the onboarding process for new inventory, as well as create analytical tools and services to manage performance. The Service Automation PM will automate the customer service experience both pre- and post-booking, and enable seamless communication between our customers and property owners.

Product Managers at Hopper are “smart creatives” who obsess over the customer and use data to prove to create best-in-class experiences. As a Product Manager, you will work at the intersection of software development, data science, and user experience to solve real customer problems and create unique value. You will need to dive deep into the data and develop an understanding of the competitive travel landscape to ground the basis for new product features. On any given day — whether you’re surveying customers to better understand their needs, partnering with engineering to scope a feature down to the MVP, or combing through data for new insights — your contribution will be critical to Hopper’s current and future success.

Minimum Qualifications

A passion for Hopper’s mission to build the most customer centric travel marketplace on Earth
Thrived in a consumer product role and experienced in delivering delightful features at scale that drive large swings in key metrics (conversion rate, AOV, LTV, retention, service SLAs)
Experience finding innovative solutions for real-world user problems, aligned with the business needs of a rapidly scaling organization
Obsessive focus on the details in planning, evaluating, and building products from start to finish
A bias for action and launching quickly to get feedback as early as possible
Technical depth to effectively lead conversations with engineers and data scientists
Highly proficient analytics skills and SQL knowledge to self-serve data questions and draw accurate conclusions to adjust strategy accordingly
Exceptional ability to grasp, manage, and articulate complex systems and data structures — must have experience building products that rely on technically complex APIs
Excellent writing skills to construct compelling business cases both in-person and in-writing
No ego. Strong focus on doing what is right for the customer and the company

Preferred Qualifications

Experience with conversational decision trees and service automation
Experience with dynamic pricing and data deduping

Responsibilities

Lead, create and launch product offerings in the Homes category to deliver the best price, selection, convenience, flexibility, and overall customer experience
Own a product lane within Homes (Pricing, Supplier Engagement, Service Automation) from inception through implementation — gather requirements, define KPIs, prepare return-on-investment analysis with short- and long-term revenue projections, partner with designers to create best-in-class user experiences, and establish delivery timelines and prioritization with engineering
Determine path to launch MVPs get user data and feedback faster, limiting cost and downside risk before making larger time and resource investments
Own the product outcomes and track impact to the P&L
Drive AB Testing and experimentation of new features, owning analysis of impact
Understand and explain complex technical issues, discern impact, and communicate them to maximize clarity and drive resolution
Use good judgment to make appropriate trade-offs when scoping and specifying solutions, ensuring that anything we build adds value to the business and continues to delight our users

Benefits

Well-funded and proven startup with large ambitions, competitive salary and stock options
Unlimited PTO
WeWork All Access Pass OR Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k

More about Hopper

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company’s proprietary suite of fintech offerings.

Here are just a few stats that demonstrate the company’s recent growth:

- Hopper’s valuation is now over $3.5B. The company’s valuation has more than doubled since early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper’s monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper’s new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper’s recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT.

- The company sells over $2B in travel and travel related financial services annually

- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, Trip.com, and MakeMyTrip.

- The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!

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Product Manager - Homes

Minimum Qualifications

Preferred Qualifications

Responsibilities

Benefits

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