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We’re looking for our first Product Manager to help us help therapists at Heard.
Position Type: Full-Time
Location: San Francisco, CA / Remote (USA)
Salary: $175,000+
Equity: 0.1-0.3%
🌏 About Heard
Heard's (https://joinheard.com/) mission is to help therapists with their businesses.
Heard offers therapists bookkeeping, accounting, taxes, and payroll all in one easy-to-use platform. By helping them take care of all their business needs, we create a world where therapists can focus on the thing they know best: helping their clients.
Unlike most small businesses, mental health providers lack the tools and systems needed to understand the ins and outs of their business. They're forced to work with a disparate array of expensive services or contractors to manage their finances, their taxes, their payroll, their savings and more. Not only is this outside their area of expertise — every hour spent wrangling finances or filling out forms is one less hour spent providing care.
Heard is growing incredibly fast. We launched in Jan 2021, and most recently raised our Series A in Feb of 2022. We have a clear, well-funded pathway to becoming an industry leading software services provider for independent mental health practitioners.
Our Core Values
- 💁 Focus on the customer
- 😊 Psychological safety always
- 🛣️ Go the extra mile, together
- 🤔 Be relentlessly curious
- 👼 100% ownership
🌟 About You
- Ability to lead without ego
- Self-driven with a sense of urgency
- Ability to create clarity out of ambiguity and chaos
- Deep empathy and drive to do right by our customers
- Ability to ruthlessly prioritize and distill highest impact work
- Demonstrated experience in shipping product from end to end
- Empathetic, concise and effective communication with various stakeholders
- Ability to use data and gut customer instincts to drive product direction
- Curiosity to learn from others and hone your craft
- Experience with fintech, HR-tech and/or other similar industries
- Experience translating complex subjects into simple product flows
- Minimum 3 years product management experience, ideally in a high growth startup environment
- Ability to work in PST timezones
- BA/BS in a technical or analytical field, and/or demonstrated understanding of software engineering
Other things we look for:
👋 About the Role
- You will be joining as Heard’s first PM, working directly with the cofounders in defining Heard’s core product. We’re looking for someone who can partner and collaborate across various teams, deliver clarity and drive impact, and really advocate for our therapists and their needs. This is a special moment — we know our product is working, and we have endless opportunities to build and grow upon it.
- As the first Product Manager at Heard, you will be foundational in setting up the product team for success.
- You will define and drive prioritization, metrics and processes
- You will align various stakeholders against business objectives
- You will define and drive product strategy
- You will grow and define the product team function at Heard
- You will help Heard reach hundreds of thousands of therapists businesses by building effective, scalable and delightful product experiences
- Define and maintain a clear roadmap that directly addresses our customer’s needs
- Partner closely with the product team and with functional stakeholders to solve highest impact problems
- Become the expert on the Heard product — our differentiators, our wins, our challenges
- Partner closely with your cross-functional team (design, engineering, research) to drive progress, results, and impact
- Deeply understand our customers and their pain points
- Leverage data and customer feedback to constantly iterate and evolve product offerings
- Instill an ethos of customer obsession in the work we deliver
- Working with the design, engineering and customer team — synthesize customer pain points, user research, analysis, and stakeholder feedback
Own concrete outcomes and directionally impact the success of Heard
Own and execute the product roadmap for the Heard Core Product
Advocate for the customer
Benefits
- Market salary and equity— and flexibility to choose distribution.
- Unlimited PTO
- 401k
- Healthcare and dental
- Mental Wellness Stipend
- Remote Work Stipend
- Our mission of helping therapists does not resonate with you
- You prefer highly structured, well-defined environments
- You’re uncomfortable with ambiguity or “being the first” in figuring something out
We want you to love the work that you do, the team that you’re working with, the environment that you’re working in. It is often hard to tell from a job description what working at a company is like, but some reasons why Heard may not be a good fit for you:
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager position?The suggested salary for this position is $149,000-$193,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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