Product Manager, Hardware

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team’s mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payments use cases that are right for their business model—whether it’s creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event. 

We are looking for a Hardware Product Manager who has experience working with hardware & software engineering teams, user research, marketing and industrial design to help launch next generation hardware products on schedule and at exceptional quality. 

Our ideal Product Manager has managed technical products, and is obsessed with solving for user needs. They are an outstanding executor, able to put themselves in the shoes of our customers and platform users, but also have an extreme attention to detail when it comes to user experiences. They operate well in close partnership with their engineering teams, as well as inspire confidence, and are willing to dive deep.

Deep payments knowledge is a bonus for this role.

What you’ll do

• Help develop and maintain a prioritized hardware product roadmap for the next 12-24 months with well defined product requirements and business justifications
• Lead alpha, beta and general availability go-to market programs
• Maintain knowledge of the technical and operational elements of your product which should inform decision making
• Deeply understand for whom you are building and why
• Maintain regular contact with users to ensure product decisions are informed with a users first mindset
• Develop clear product requirements and communicate them with engineering teams and designers
• Iterate and test product design concepts rapidly to arrive at the best solutions
• Represent hardware engineering in non-engineering forums
• Be the glue in a diverse cross-functional environment and help drive decisions and consensus
• Partner with hardware engineers and cross functional partners to research, discover, and deeply understand what we need to do to unlock value for our end users
• Use metrics to inform your point of view and leverage analytics to measure success
• Grow Stripe’s in-person commerce business on a global scale

We're looking for someone who has:

• 5+ years demonstrated experience in product management (consumer electronic hardware and/or deep payments experience is a plus)
• Experience in owning new product development from concept to launch and sustaining
• Strong project management experience involving multiple stakeholders in different timezones
• Experience working with industrial design and user researchers on new physical product development
• Strong go-to-market experience, business acumen, and experience navigating executive-level reviews as a product leader
• Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals. You can make complex concepts accessible with clear communication
• Technically adept systems thinker, ideally with a Computer Science or equivalent degree or experience working as a hardware engineer
• Bonus: familiarity with payments-related hardware certifications such as EMVco L1, L2, and PCI