Product Manager (Freelance), Revenue

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify,BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 9500+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our revenue grew by 80% in 2021 after we raised $25 million Series B in December 2020. We doubled our global team and we accelerated our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

✍️ At Gorgias, Product teams are work cross-functionally and Product Managers are full-stack. They are therefore responsible for the entire lifecycle of product development from discovery to delivery. We have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

👀 Example of ongoing projects includes:

- Creating a new helpcenter product, including article recommendation-bot and self-service actions

- Defining & implementing go to market strategy for the new "Automation Add-on" product (bot & self-service features - think Amazon)

- Creating new revenue generating features (increase merchants’ GMV) for our customers to help them turn their support operations in a profit center

➡️ Product managers work in dedicated squad alongside a Product Designer and engineers, most often lead by a dedicated Engineering Manager.

This position is a 9-months full-time (5-days per week) contract as a Senior Product Manager / Product Lead at Gorgias with the possibility to extend the contract in a full-time role. Billing options are flexible. Remote work is possible.

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

• We have a 4.8 rating on Glassdoor

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

• Other positions: jobs.lever.co/gorgias

Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.