Product Manager- Fan Experience

We are looking for an analytical product manager to lead product development for TIDAL's fan experiences. You'll own the products and services that extend beyond streaming, designed to meaningfully connect fans with their favorite artists, with each other, and with music at large, to drive economic empowerment for music creators. You will work closely with engineering, design and analytics to build these products, and partner with product marketing to bring them to market and drive business goals. Through deep understanding of our audience's needs, you will be able to quickly change course as we learn more, and to ruthlessly prioritize opportunities and resources.

As an early member of the PM team, you will help formalize and scale the function, including defining organizational best practices and TIDAL's product culture, all while leading product strategy at large. You will report to the Head of PMM / PM in this remote-friendly (U.S. only) role.

You will:

• Define product strategy:

  • Identify market opportunities and build business cases to drive product strategy, leading discovery internally and externally

  • Develop and socialize a deep understanding and empathy for fans and artists as well as other key players in the music creation and distribution ecosystem

  • Proactively coordinate strategic and execution decisions across Artist and Streaming product efforts

  • Manage a broad set of internal stakeholders to ensure we are building the right products, tracking success metrics, and communicating developments

  • Engage the right stakeholders and senior company leaders to align resources and prioritization

• Drive execution:

  • Define, document, and communicate objectives, product requirements, and constraints for product initiatives and releases

  • Partner with engineering, design, product marketing and analytics to develop and communicate a clear roadmap while executing on initiatives from ideation through delivery

  • Collaborate with other PMs and internal functions on sequencing and dependency management

  • Work cross-functionally with our customer support, growth and brand teams to identify pain points and determine high-impact opportunities to drive product usage and retention

You have:

• 8+ years of product management experience or related/equivalent experience,

• Experience shipping and iterating on growing products that required partnering across multiple teams

• Ability to both operate at a strategic level and dive deep into the details and technical complexity with ease

• Strong product vision, founded in an analytical and metrics-driven approach that uses data and experimentation to guide decisions and strategy

• A demonstrated ability to independently lay out and test clear hypotheses

• Obsessive about design and user experience

• Experience guiding company best practices around product management and product organizational effectiveness

• Have a passion for improving creator economic outcomes

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.