What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Engage position?

The suggested salary for this position is $155,000-$204,500*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager - Engage job at Blablacar

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)

We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your mission

As the Product Manager for Engage, you’ll be responsible for defining our user engagement strategy and for leading the implementation of best-in-industry tools to optimize communication towards and between members. Working closely with an Engineering team and reporting to a Lead Product Manager, you will own the full Engage scope from the strategy definition to the roadmap and shipping of features.

The Engage scope includes all the features and tools required to:

- Improve user experience when they are communicating with each others on our platform (app messaging system, ratings and feedback flow)

- Allow all other teams to easily set up and adapt their communications to users (push, banners, full screen, SMS, emails, etc.) as we want to reach our members the way they expect to be reached

- Own user conversion on highly strategic partnerships (e.g. partnership on Energy Saving Certificates)

- Improve our understanding of user satisfaction (NPS)

Examples of challenges:

- How to transform our in-app messaging system to make it the centerpiece of our user experience?

- How do we improve communication to our members in terms of channel, content, and frequency, while taking into account expectations per geography?

- How do we improve the rating flow to collect precious information on the user experience?

Your Responsibilities

Define the “Engage” vision and associated project backlog to reach our ambition
Partner with Engineering and Product Marketing teams to assess projects feasibility and prioritization
Communicate and align Product & Engineering leadership on initiative prioritization
Own the quarterly roadmap
Communicate on the “Engage” plan and achievements within BlaBlaCar
Build and maintain product & engineering partnerships within the engage scope

Qualifications

+5 years of experience in product management or cross functional management
Ability to coordinate and work with multidisciplinary stakeholders (esp. Engineering, Product Marketing, Design) : project management ; autonomy
Ability to challenge existing features / tools, and identify priorities to improve user experience and strengthen our community : critical thinking, curiosity
Ability to engage people that will not be reporting to you : empathy, written, verbal & presentation skills
Ability to learn fast and create yourself a strong opinion : coachability; pragmatism
Ability to create insights and systemic recommendations : process-oriented; analytical; problem-solving; simplicity
Basic knowledge of database (SQL queries) and mobile development architecture is a plus
Fluent in English

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

🌎 An international environment with over 45+ nationalities
⚖️ A hybrid, flexible workplace with family-friendly policies
💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
🌱 A product and a workplace with a strong commitment to sustainability
🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

To know more, check out our 100 reasons to join BlaBlaCar!

We are dedicated to flexibility, growth, and well-being at work:

Full remote possible in the country of the role
1 additional month parental leave 100% paid
Financial support for home office equipment
Relocation package and visa support
Free unlimited carpooling & bus rides
Employee Stock Ownership plan
Minimum 25 days holiday per year
Local meal plan policies (Swile card in France)
Forfait Mobilité Durable
Moka.care

Interested in joining the ride? Here’s what your hiring journey will look like.

a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
a 60-min video-call with Charles, our Lead Product Manager to deep dive into your past experiences and assess analytical skills
a 60 min case study to evaluate your skills (20min presentation to key stakeholders + Q&A session)
a 45 min video-call with Erwann, Engineering Manager for the Engage team to deep dive into your motivation and the fit with our principles
and a 30min video-call with Ben, our VP Product and Design, for a final validation

Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Product Manager - Engage