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About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.
Your mission
As the Product Manager for Engage, you’ll be responsible for defining our user engagement strategy and for leading the implementation of best-in-industry tools to optimize communication towards and between members. Working closely with an Engineering team and reporting to a Lead Product Manager, you will own the full Engage scope from the strategy definition to the roadmap and shipping of features.
The Engage scope includes all the features and tools required to:
- Improve user experience when they are communicating with each others on our platform (app messaging system, ratings and feedback flow)
- Allow all other teams to easily set up and adapt their communications to users (push, banners, full screen, SMS, emails, etc.) as we want to reach our members the way they expect to be reached
- Own user conversion on highly strategic partnerships (e.g. partnership on Energy Saving Certificates)
- Improve our understanding of user satisfaction (NPS)
Examples of challenges:
- How to transform our in-app messaging system to make it the centerpiece of our user experience?
- How do we improve communication to our members in terms of channel, content, and frequency, while taking into account expectations per geography?
- How do we improve the rating flow to collect precious information on the user experience?
Your Responsibilities
- Define the “Engage” vision and associated project backlog to reach our ambition
- Partner with Engineering and Product Marketing teams to assess projects feasibility and prioritization
- Communicate and align Product & Engineering leadership on initiative prioritization
- Own the quarterly roadmap
- Communicate on the “Engage” plan and achievements within BlaBlaCar
- Build and maintain product & engineering partnerships within the engage scope
Qualifications
- +5 years of experience in product management or cross functional management
- Ability to coordinate and work with multidisciplinary stakeholders (esp. Engineering, Product Marketing, Design) : project management ; autonomy
- Ability to challenge existing features / tools, and identify priorities to improve user experience and strengthen our community : critical thinking, curiosity
- Ability to engage people that will not be reporting to you : empathy, written, verbal & presentation skills
- Ability to learn fast and create yourself a strong opinion : coachability; pragmatism
- Ability to create insights and systemic recommendations : process-oriented; analytical; problem-solving; simplicity
- Basic knowledge of database (SQL queries) and mobile development architecture is a plus
- Fluent in English
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we have to offer
- 🌎 An international environment with over 45+ nationalities
- ⚖️ A hybrid, flexible workplace with family-friendly policies
- 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- 🌱 A product and a workplace with a strong commitment to sustainability
- 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
To know more, check out our 100 reasons to join BlaBlaCar!
We are dedicated to flexibility, growth, and well-being at work:
- Full remote possible in the country of the role
- 1 additional month parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Minimum 25 days holiday per year
- Local meal plan policies (Swile card in France)
- Forfait Mobilité Durable
- Moka.care
Interested in joining the ride? Here’s what your hiring journey will look like.
- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a 60-min video-call with Charles, our Lead Product Manager to deep dive into your past experiences and assess analytical skills
- a 60 min case study to evaluate your skills (20min presentation to key stakeholders + Q&A session)
- a 45 min video-call with Erwann, Engineering Manager for the Engage team to deep dive into your motivation and the fit with our principles
- and a 30min video-call with Ben, our VP Product and Design, for a final validation
Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager - Engage position?The suggested salary for this position is $155,000 - $204,500*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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