Product Manager, Driver Feedback Service

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 3.5 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. Whether you’re watching the delivery of your grocery order on Instacart, tracking your personal best mile on Strava, monitoring your gas budget on Metromile, or checking today’s forecast on The Weather Channel, Mapbox is the location and maps within those apps.

What You'll Do

The RAVE Feedback team is the voice of our users for Mapbox -- drivers and search users. We are uniquely positioned to first-hand hear negative driver experience and have the opportunity to ensure that it does not happen more than once. We ensure our insights translate to tangible improvements in our products, and influence the future product roadmap to deliver a world-class routing and search experience to users. Our team obsesses about creating a connected and engaging driver experience -- one that instills confidence among drivers in Mapbox's commitment to quality, showcases our capabilities to listen intelligently, and actually see real-time updates to the map.

We are seeking a Product Manager to partner with a passionate group of Engineers and Data specialists, and a wide-variety of internal stakeholders at Mapbox around the world. You will own the product roadmap and growth of an intelligent, connected, engaging, Mapbox Driver Feedback System for over 500K MAUs, that powers apps for major Automotive customers like Toyota, General Motors, as well as applications for customers like DPD and many others that service the demand of Delivery/Logistics around the world.  In addition, you will partner effectively across the Mapbox Product Organization to influence the development of critical internal tools, systems, and infrastructure powering our Feedback Service for customers using Mapbox Maps, Search, Navigation APIs/SDKs globally.

• Product Analysis. You continuously and efficiently evaluate our Feedback products against those of competitors, trends, and customer demand and feed your insights to drive greater adoption, and satisfaction. 

• Set/Own Strategic Road Map. You proactively contribute towards defining strategic product enhancements for the Feedback service, development of a forward looking, innovative roadmap with Product leadership, and reporting against the roadmap.

• Collaboration. You are able to collaborate across, Data specialists in RAVE, Engineers in RAVE Tooling, the RAVE Product org in Minsk and stakeholder across Mapbox to ensure our goals and objectives are aligned across stakeholder groups, and we meet our overall product objectives.

• Product Life-cycle Management. You contribute proactively in identifying new product opportunities, ways to drive service improvements and value to our customers. As you do this, you formulate and own key KPIs for regularly tracking the health of your product area and taking action.

• Operational Planning. Actively contribute to the development of our Operational Plan, and participate in the company-wide Operational Planning process with leaders and stakeholders from across Mapbox worldwide.

What We Believe are Important Traits for This Role

• You are self-directed, driven, and sharp
• You can create and communicate strategic, multi-faceted relationships and business plans with key partners
• Product Management experience, derived from at least 3+ years of working as a technology product manager: requirements, planning, value articulation, pricing, competitive analysis
• You are able to make good decisions in ambiguity that consider the whole picture and relevant tradeoffs
• You bring a strong combination of business savvy and technology understanding
• You are curiosity to learn internal and external customer pain, behavior and competitive offerings
• You have the ability to communicate verbally and in writing both to technical engineering audience
• Bonus: You are knowledgeable in geolocation data, geolocation data processing, and data science algorithms.
• Bonus: You have an understanding of enterprise software technology stacks, data processing, cloud platforms.  The understanding may be gained as a former developer/software engineer or product manager for enterprise software products.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

Mapbox is an EEO Employer - Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

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