Product Manager, Digital Experience Monitoring

About the Role

Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.

In the last five years, Cloudflare has built the next phase of our product journey on top of that network to solve another challenge facing every small team and enterprise on the planet: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.

To do that, we released Cloudflare Zero Trust, a platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare Zero Trust consists of multiple products that deliver a comprehensive solution. Those products include:

• Cloudflare Access, built to replace VPNs and protect internally-managed applications.
• Cloudflare Gateway, a tool that keeps team members protected from malware and other threats on the Internet.
• Cloudflare Tunnel, the best way to connect your infrastructure to Cloudflare.
• Cloudflare WARP, the best way to connect your users to Cloudflare.
• Cloudflare Browser Isolation, the Internet’s fastest browser isolation technology that also keeps users and data safe.

Each of those products use Cloudflare’s network to secure and accelerate connections, to deliver services closer to the user than other approaches on the market. We have been thrilled with the customer response as their teams start this journey with us, but we need your help to keep building.

To deliver a best in class experience, Cloudflare Zero Trust also focuses heavily on ease of use and will be launching a net-new product to help customers achieve unparalleled visibility into their environments. This product will help organizations better understand what the day-to-day experiences of their users, applications, and networks look like. 

This product will be supported by developing cohesive, data-driven narratives across each of our Zero Trust products surfacing and highlighting valuable trends and insights for our users.  The goal of this team is to help teams easily identify and resolve any issues which may be impacting end-user connectivity and productivity. 

What you'll do

You will be the Product Manager for our Zero Trust Digital Experience, owning user, application, and network performance monitoring for all Cloudflare One and Cloudflare Zero Trust users. You will take this product from 0 to 1 by leading all efforts related to experience monitoring, directly supporting engineering, design, sales and support.

In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them. 

You will work to ensure that users are able to answer any questions about their deployment directly from our analytics dashboard. You will work to ensure the user experience is inclusive and accessible to all. You will solve problems that have wide impact and significance, shaping the future of security on the Internet. 

We operate with small teams of highly motivated and experienced engineers and product professionals. You will need a baseline understanding of networking or be highly motivated to learn in these areas. A suitable candidate will have an exceptional understanding of what it takes to build and ship software at scale, customer management, or product, and a deep desire to learn each and every day. 

Responsibilities

This is a self-directed role where you will be expected to own a product vision, direction, and day-to-day growth including: 

• Help contribute to crafting Cloudflare’s vision for the future of the Internet
• Define the product, learn from customer usage, iterate and improve
• Contribute to the Cloudflare Zero Trust vision and product strategy all up
• Work with customer-facing teams during and after sales cycles
• Communicate with peers, leadership, and customers
• Organize and triage features and issues
• Manage a product roadmap and its translation to revenue
• Make decisions and own outcomes
• Work alongside an engineering team to execute on the product vision

Examples of desirable skills, knowledge and experience:

• 3+ years of experience in product management, solutions engineering, or management consulting working alongside engineering, design and sales
• 3+ years of experience working in data science, data analysis, or with large data sets translating business insights into creative and engaging outputs 
• Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders
• Ability to to support customers in all phases: pre-sales, piloting and post sales support
• Working knowledge of VPNs, Routing, DNS, Firewalls, Client/Server architectures is required
• Exceptional empathy, curiosity, attention to detail, and problem solving abilities

Bonus Points if you also have: 

• Working knowledge of how the Internet works at network layers 3 through 7.
• A solid understanding of RESTful API design & documentation.
• Familiarity with data warehousing concepts
• Experience validating early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). Experience in user experience (UX) design is a plus.
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.
• Pricing strategy and revenue forecasting experience.
• BS/MS in a technology- or business-related field

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $140,000 - $172,000.
• For New York City-based hires: Estimated annual salary of $158,000 - $193,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave