Product Manager, Data Synchronizer Health

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies.

Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100+% annual revenue growth
4. Top 10% of Inc. 5000 (2022)

What You'll Do:

• You’ll own the health of NexHealth’s most important technical moat, our data synchronizers.
• You’ll work closely with the engineering team to build health and monitoring systems to give visibility into the current state of our data network. 
• You’ll work with our customer success team and customers to solve customer escalations and bring learning from escalations back to our monitoring systems so we don’t need customers to tell us when something isn’t working.
• This role reports to the Head of Product, Data Network and will be key in the success of the team and company. 

What You'll Bring:

• 3+ years of experience as a full-time Product Manager
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs.
• Ability to get things done: you have a track record of shipping software that made a difference for your customers.
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them.
• Clear written and verbal communication: you’re a force for clarity and ensure everyone’s on the same page.
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs
• Experience managing customer escalations, monitoring services, and driving system health metrics for software services.

NexHealth Values

• Solve the customer’s problems, not yours
  When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do
  As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownership
  Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intent
  Be direct, proactive, transparent, and frequent in your communication. 
• Default trust
  As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles
  We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions. 

Benefits

• Competitive salary, plus equity
• Medical, Dental and Vision 
• Unlimited PTO

#LI-Remote