Product Manager - Data Pipeline

Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound.   

About the Team

The Data Pipeline team facilitates the ingestion and the storage of billions of data points per day. These data points—most often representing key customer activity and behavior— power core Klaviyo functionality and are leveraged by internal application teams to generate data-driven insights and develop new feature sets for our customers. 

About the Role

The Data Pipeline team is seeking a Product Manager to join our rapidly growing team and own the Data Pipeline roadmap. Your mission is to revolutionize the way Klaviyo is able to manage and utilize data. In this pivotal role, you will be responsible for advancing our Data Platform, a cornerstone in our organization's data strategy. Your primary focus will be on evolving our ingestion framework and offline analytics, which enables our application engineering teams to build features using data that serve our Marketing application, CDP and Reviews products with higher velocity. 

This role will directly contribute to the future of Klaviyo’s data infrastructure as we increase our focus on unlocking more analytical use cases for brands for all sizes. Envision a future where Klaviyo's Data Platform not only augments team scalability and empowers brands to streamline their technology stacks and analytics with the Klaviyo CDP, but also allows external developers to build on top of Klaviyo infrastructure-structure first . This role will enable this to be possible in an accelerated timeframe by better democratizing data within Klaviyo for Klaviyo’s own application teams and charting a path to externalize more of our data infrastructure overtime.

How You’ll Make a Difference:

• The ultimate measure of success for Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target. 
• We cannot build products that exceed our customer’s expectations without truly understanding those customers. That’s why Product Managers at Klaviyo spend a significant amount of time interacting with customers. At Klaviyo, knowledge about our customers is power.
• Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.
• Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. As a company, our success is gated on collectively being great and prolific communicators.

What You’ll Do:

• Collaborate and communicate - you will collaborate with all teams within the company and all parties outside of the company to be most effective in your role.
• Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.
• Create clarity through writing - you will define the customer problems we need to solve, who we are solving them for, and what it means to solve those problems. You will work agilely, but also sweat the details. You are passionate about making sure that every experience is understood, anticipated, and handled elegantly.
• Ship features - you will get value into customer hands. For all of the work that goes into planning and coordination, we stay focused on delivering improved solutions and experiences every day.
• Learn - you will be a voracious learner.  A lack of experience/knowledge around a challenge is an invitation to dive deep and become an expert in that area. You should love learning and tackling new challenges.

Your First 90 Days

In your first 30 days, you will get acclimated to Klaviyo and our product:

• During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product.
• Spend time in Support, helping customers work through issues.  There’s no better way to get a holistic understanding of the product, and to get to know our customers.
• Be introduced to everyone you will need to know in order to be successful in your role.

In your first 60 days, you will become a valuable member of the team:

• Take ownership of a key area of the product, and become the go-to expert for that area.
• Have a quick impact by spec’ing and building your first product features.

In your first 90 days, you will continue to increase your influence:

• Formulate the strategy and roadmap for your product area.
• Start contributing to knowledge sharing with the larger product team.  We value learning and growth very highly.
• Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and knowledge.

Who You Are:

• 2+ years of product management experience
• Enjoys working on technical problem spaces
• Are passionate about Product as a craft, and love building amazing B2B SaaS products
• A hustler – owning your work, and taking initiative
• Resourceful and flexible and has a strong focus on getting things done without strict processes or guidance for every move
• Track record of owning products